Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large. Here are some tips from our TeamSupport experts on how to choose the solution that fulfills your requirements without breaking the bank.

If you’re running a business, customer service is king. To keep your customers happy, you need to ensure that your team is meeting their needs and expectations at all times. But how do you know if your team is delivering the level of service your customers demand? That’s where service level indicators come in. Service level indicators (SLIs) are the metrics used to track the performance and reliability of your customer service team.

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation.

If you work in the field of Information Technology, you know issues are bound to arise sooner or later. Whether it’s a hardware malfunction or a software glitch, problems can impede the normal functioning of your IT systems, causing delays and frustration for your team and customers. This is where the ITIL Problem Management Process Flow comes in handy.

Living in a digital world, our concept of community transcends geography to include the virtual spaces from which we connect, share, learn and grow. Zendesk has held to this same notion of community for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies and languages.

It’s fair to say that the Zendesk Marketplace is buzzing with app activity. In my four years as Marketplace Operations Manager, the number of apps available has skyrocketed from 927 to 1,542 – that’s a leap of more than 600! And it’s not slowing down. We’re currently adding 200 to 300 net apps per year, which begs the question: with so many great options vying for customers’ attention, how can you make your app listings stand out? First things first.