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EXperience Level Agreements (XLA), the Next Step with SLAs

The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets done. Consequently, how organizations measure their performance needs to change as well. Rather than just focus on network availability or simple uptime, they need to dig deeper and monitor User Experience. EXperience Level Agreements (XLA) as opposed to the traditional Service-Level Agreements help them reach that goal.

SoftActivity vs. ActivTrak: Head-to-head comparison

When you need to add an employee monitoring tool to your tech stack, SoftActivity and ActivTrak might be at the top of your list. Both software solutions track employee time and activity to help teams work more efficiently. However, both have downsides. SoftActivity lacks in-depth productivity insights, while ActivTrak has fewer security-focused features. So, which tool is the better choice for your organization, or is there a better option?

10 ways to get call center contracts & grow your business

You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business plan. So, where should you look for new clients? Whether you’re relatively new to the industry or already well established, you have plenty of options to find more clients.

Employee Payroll Solutions (3 Options)

Finding the best employee payroll solutions for your organization is a daunting task, especially when your business’s unique payroll needs are at the forefront of your concerns. Whether you are grappling with payroll taxes, onboarding new employees, or ensuring timely paychecks, selecting the right payroll software is crucial.

Best Apps For Payroll (3 Options)

Finding the best apps for payroll for your business can often feel like a daunting task, especially when your goal is to streamline your business’s financial processes effectively. The search for a seamless payroll experience typically stems from the following concerns: We understand that these pain points are significant for those managing payrolls, including small to medium-sized business owners, HR professionals, and accountants.

Preventing Time Theft: Strategies for Ensuring Accurate Time Reporting

Time is money. Dive into our latest blog to uncover top strategies for preventing time theft and ensuring accurate reporting. Boost productivity, maintain financial health, and build a culture of trust. Read now for a smarter workplace and discover how remote employee tracking software can help prevent time theft.

Black Friday for SaaS Companies: Trends, Predictions and Best Deals

Black Friday is almost right around the corner, a time when SaaS companies, businesses, corporations, and startups compete to deliver the best Black Friday and Cyber Monday SaaS deals of the year in a highly competitive industry. While customers are excited to invest, it’s also the most important sales event that everyone looks forward to. To enhance the sales journey of potential customers, brands provide irresistible value and quality that converts them into loyal customers.