We’ve all heard the adage: knowledge is power. But in business, data is power and understanding your customers’ needs, preferences, and behaviour is key to both creating an amazing customer experience and ensuring business success. It’s no surprise then that Salesforce revealed 90 per cent of executives think a single source of truth about their customers would be valuable—even though only 32 per cent have this right now.

When technical and operational teams work together in the same physical location, it’s easy for employees to communicate and understand each other because things like body language, facial expressions, tone, and enunciation provide additional context to the words that are being said. Unfortunately, such context clues don’t inherently exist in text-based communication; it’s not uncommon for two different team members to read the same sentence and take away different meanings.

Staying on top of customer service can be tricky—especially when customers are demanding more. For example, Zendesk’s CX Trends 2023 Report found that only 56 per cent of customers say their support interactions over the past year have been positive. Ouch. But fear not, Zendesk triggers can help by automatically sending notifications, prioritising tickets, and flagging important deals.

Being competitive and advanced in the fast-paced world of ultramodern business requires a keen eye for efficiency, productivity, and cost reduction. This is where employee tracking tools come in, and do the magic. It is like a digital compass that may help businesses save a lot of money. By having mindsets that go beyond the obvious, these time-tracking tools offer so much more than just information and data that assist in strategic decision-making and resource allocation.

In an era where the traditional office desk is giving way to remote workstations & where teams can be scattered across continents, modern workplace dynamics have undergone a remarkable transformation. This shift has ushered in a new era of work styles, presenting both incredible opportunities & significant challenges for organizations aiming to harness the full potential of their diverse workforce.

On average, it takes businesses as much as nine months to build a custom software product. Engage the right developer (or team of developers) for the task and equip them with the right software development tools, and you can cut this time in half! This blend of people, processes, and technology lays the perfect foundation for breathing life into your unique idea. Once you use this recipe to beat time and realize your vision, you can easily leverage the software product as a competitive advantage!

Remote work has become an essential part of the modern workforce, and behind the scenes, there are unsung heroes making it all possible—business process outsourcing (BPO) companies. In a recent podcast interview, Liam Martin, the co-founder of Time Doctor and Running Remote, sat down with David Sudolsky, the founder of Boldr Impact, a mission-driven BPO company, to explore the unique perspective and impact of BPO companies in the remote work landscape. Listen to the full interview here.

From digital spring cleaning to digital decluttering, let’s tackle the digital hoarding habits that plague most organizations.

Companies always look for ways to keep business costs low. Managing business costs is essential to be successful in business for the long term. There are many ways to keep your business costs low, and this article will discuss some of the most effective strategies. Read on to learn how you can keep your business expenses under control!

The shift of the boardroom setup from physical in the pre-pandemic to remote in the pandemic has accelerated the trends in the digital transformation of the board. The primary focus now of the boardroom directs on data security, remote collaboration, and seamless meetings. Organizations have switched to platforms and tools that enhance their virtual meeting experience and simplify their tasks — one of which is signing documents.