The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political change, consumers are making more contradictory choices as they juggle what they need with what they want, and with what’s available. This unpredictability is making life harder and harder for businesses to acquire and retain customers.

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer support as a revenue driver. This growing number highlights the importance of first-class customer service to business success. Frighteningly, 73 per cent of customers will switch to a competitor after multiple bad experiences. And staying on top of your customer service is easier said than done, especially with so many data points, stats, and KPIs to try to decipher—let alone draw insights from.

As organizations strive to attract, motivate, and retain their workforce in an increasingly competitive labor market, the importance of developing effective compensation systems is paramount. To bring you up to speed, let’s go over everything you need to know about crafting a beneficial compensation strategy that aligns with your company's goals while promoting employee satisfaction.

Are you still tracking time the old-school way? It is time for you now to ditch Excel and start using a work hour tracker. There was a time when Excel was the go-to option for time tracking. However, with the advancements in technology, the scenario has changed. In this article, we will discuss the 6 prime reasons why you should start using work hour trackers.

Denver had to pull out of hosting the 1976 Olympic games when the city failed to work with stakeholders to confirm it actually had the right resources and space. NASA’s Mars Climate Orbiter missed its orbit and fell into the atmosphere, simply because scientists forgot to convert units to the metric standard.

Every year, businesses lose millions of dollars due to disengaged employees. Unfortunately, it is not uncommon for an organization to have demotivated and disengaged employees. While there are methods you can take to prevent them from feeling that way, there are also techniques that you can utilize to help re-motivate and reengage those that are currently disengaged. This blog post will share approaches you can leverage to help motivate employees that are disengaged.

In today’s interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the critical role of ICMP and why it should not be disabled despite legacy security concerns. By implementing proper security measures, businesses can leverage the benefits of ICMP while mitigating potential risks.

Among numerous communication tools, Discord has established itself as a go-to platform for many communities — especially for gamers and content creators. But as we step into an era where data security holds an insurmountable weightage, the 'one-size-fits-all' approach of Discord doesn’t work. In fact, it emerges as a pressing concern for senior leaders in IT Infrastructure, security, and enterprise governance spheres.

In today's competitive business landscape, the demand for skilled talent often outweighs the supply — and companies are facing an unprecedented challenge to attract and retain top-notch talent. In this quest for the best, businesses are increasingly turning to employee recognition as a strategic tool to stand out from the competition and foster a motivated and engaged workforce.

In our modern, rapidly digitising world, collaboration tools have catapulted from being a luxury to a necessity. Google Workspace—previously G Suite—has been a prevalent choice for businesses worldwide. However, in a digital age marked with intense competition and diverse needs, it's beneficial to survey alternatives that could better match your unique requirements.