In today's digital age, employee monitoring has become increasingly prevalent as organizations strive to enhance productivity, ensure data security, and mitigate potential risks. The practice of employee monitoring involves utilizing various means of surveillance to collect data about employee performance, location, computer use, and more.
For over 50 years scientists have talked about the benefits and dangers of AI (artificial intelligence). These range from freeing up our time to live a more leisurely life, all the way to wiping us out entirely. Until recently, however, the hype was completely unjustified. The joke being that truly useful AI, like nuclear fusion, was always ten years away. In the last 6 months, at least in the mind of the general public, that perception of AI as an over-hyped technology has begun to change.
Selecting the best business management software is a critical decision for companies. Companies require such tools to overcome the modern-day challenges of the workplace, such as: However, with numerous tools in the market, finding the ideal software that aligns with specific business requirements can be daunting.
We’ve all heard it before: “Failing to plan is planning to fail.” When Alan Lakein said this back in the 1970s, he may not have been talking specifically about media planning — but the shoe absolutely fits. Media planning (the process of determining when, where, and how frequently to run ads for an organization across which media and channels) is nothing if not a bit chaotic. There are so many parts and pieces going into simply creating the media.
In recent years, the global workforce has witnessed a significant transformation in the way businesses operate. The advent of technology and the COVID-19 pandemic expedited the adoption of remote work arrangements across industries. While remote work offers several advantages, a recent trend has emerged, shedding light on an unexpected consequence.
We’re excited to introduce our upcoming blog series: “Navigating the Path to Customer Service Excellence,” which is a review of the Vivantio eBook The Complete Guide to Customer Service Transformation. Over the next five weeks, we’ll be diving into a pivotal component of B2B success—putting customers at the very core of your business operations.
For every brand wishing to expand its business or communication strategies, choosing an in-chat app and communication platform with the best capabilities is essential. Sendbird has gained popularity by establishing a strong reputation for delivering robust API and platform services. However, Sendbird also has several drawbacks, like pricing structure, the complexity of implementation, limited customization, etc., prompting many to explore worthy Sendbird alternatives.
Managed Service Providers (MSPs) make sure businesses can focus on providing their core services by handling the IT side of things. Managed service providers keep everything running smooth, from managing a company’s networks to setting up servers and tackling cybersecurity.
Explore ways to boost operational efficiency when planning for digital transformation.
Dive into the world of multichannel support with this comprehensive guide. Understand the importance of catering to diverse customer communication preferences, maintaining service consistency, and implementing efficient channel management. Discover how Insightful's advanced features aid in proactive support, strategy optimization, and building meaningful customer relationships across multiple channels.
