If you use Zendesk, you may already know how to use triggers to improve different aspects of your workflow. But did you also know using triggers can also massively expand the number of metrics and KPIs you can track? Triggers are a great way to improve your Zendesk reporting by surfacing custom metrics that are particularly granular or complex. In Zendesk, Triggers are event-based system actions that run on either ticket creation or ticket updates.

Social connection is key to preventing chronic stress and workplace burnout.

Formal meetings in Teams become unproductive in the absence of ample preparation. Companies sometimes neglect the idea of meeting preparation and proceed with informal discussions instead, as it’s easier to just click the call button, compared to elaborate coordination and planning. As a result, follow-up meetings increase, which burns out the meeting participants.

Shared services are a way for organizations to centralize and consolidate business operations. Although IT Service Management (ITSM) practices were originally developed for IT, many departments across businesses that provide and receive services on a daily basis have recognized its utility and started to incorporate some of its best practices. The shared services approach provides a common ground to do exactly this.

When I’m looking for the best payroll app for small businesses, I want to see the following: Handling payroll is an essential task, which includes collecting data on employee work hours, generating pay stubs, and taking care of payroll taxes. An effective payroll system makes this complex process seamless, playing a critical role in streamlining workforce management and making tax filing a breeze.

Dive deep into the world of software license management in the cloud era. From understanding the basics and importance of licenses to navigating the cloud's unique challenges, this guide provides actionable insights and strategies. Discover how cloud-based worker supervision solutions play a pivotal role in optimizing resource management and ensuring compliance.

A payroll app for employees can offer the following features and benefits: If you are looking for the best payroll apps on the market that enable you to track employee time and process payroll with ease, you’ve come to the right place. There is no shortage of user-friendly time management solutions available that can seamlessly connect with your go-to payroll provider.

At Time Doctor, we are dedicated to providing innovative solutions that empower teams to reach their full potential. We understand that accountability, transparency, and trust are crucial elements for the success of any remote workforce. That’s why we’re thrilled to announce the launch of our latest feature: the Unusual Activity Report.

One of the most obviously useful reasons to adopt Time Doctor is how we make it simple to track and analyze the time your team dedicates to various projects, clients and tasks. Without the need for separate project management tools, this makes it possible to understand workloads, accurately bill clients and correctly pay employees/contractors. This incredibly valuable connection between time, tasks and invoicing/payments does require some work on the back-end.

Effective Ticket Queue Management prevents tickets from piling up on your service desk and ensures that customer issues are addressed promptly. On the other side of the road, an overloaded ticket queue can lead to delayed responses, frustrated customers, and a drop in overall customer satisfaction. If you haven’t defined a clear ticketing process flow, or your customer base suddenly starts growing, you might find that your queue gets messier and more difficult to manage.