Teams | Collaboration | Customer Service | Project Management

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License Harvesting: How to Detect Unused Software Licenses to Save Costs

License harvesting allows organizations to optimize their software investments and reduce overall IT costs. Detecting unused licenses is especially relevant since roughly half of all installed software and licensed SaaS applications are unused by employees – costing organizations approximately $44,743,651 per month.

Work From Home Fails: Challenges And How To Deal With It

Working from home can be a good choice for many employees, as it provides flexibility and work-life balance. Although, there are some consequences and work-from-home fails that employees may face due to a lack of effective teamwork. From Employees to managers, everybody is facing the circumstances of Working from home as there is a lack of team management and analysis of work, and it is difficult for managers also to track the overall reports of employees.

Attendance Point System: A Strategy for Managing Employee Absences

Delve into the intricacies of the attendance point system for fair and efficient employee management. Learn how Insightful's employee hour tracking app can provide transparency and productivity in the modern remote work landscape. Dive deeper with our linked guide on morning meeting activities.

9 project management interview questions for your next hire

A qualified project manager with the proper skill set, experience, and attitude is critical for successful project management. Project managers oversee the entire project lifecycle, from planning and scheduling to execution and delivery, ensuring projects are completed on time, within budget, and to the agreed-upon quality standards. They are also responsible for risk management, stakeholder management, and resource allocation.

Meeting without Meetings: A Guide to Secure Document Collaboration

In a corporate world increasingly dependent on teamwork, perhaps no innovation is as simple or valuable as document collaboration. With several people working on a single file, all without being in the same room, you can compose, modify, refine, and approve documents of all types rapidly and with as little risk of errors as possible.

Lack of Communication in the Workplace, Its Effects and Solutions

Communication plays a big role in work success. It’s like a thread that connects teams, helps them understand each other, and drives businesses to greatness. But what if this important connection starts to weaken? That’s when we encounter the mysterious “lack of communication” – a problem that can quietly harm productivity, teamwork, and employee well-being. In this journey, we’ll explore the effects of this issue and how it can cause significant challenges at work.

Decoding Success: Strategies of the World's Most Innovative Companies of 2023

Unravel the success secrets of 2023's innovation titans like Tesla, Apple, Amazon, and more. Learn how fostering an innovative culture, embracing failure as a stepping stone, and customer-centric approaches set them apart in the dynamic digital age. Discover how employee tracking apps can help.

An easier way to build Zendesk custom reports

Working in Customer Support can sometimes be a little hectic. Especially during busy periods like Black Friday or the holiday season. It’s not surprising that many CX professionals are constantly looking for ways to save time during their day. One of the simplest ways to save time is by creating tailored views of your most important metrics in the form of custom reports and dashboards.

Project manager or project coordinator: Understanding job roles and responsibilities

General Electric CEO Jack Welch once said: “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” So, when it comes to project management, who’s responsible for this all-important mission? Today, there are two primary project management roles with the responsibility of overseeing projects and guiding project teams to the promised land: project managers and project coordinators.