What’s the first thing that pops into your mind about remote work? Pajamas all day? Flexible hours? How about communication? Yeah, we thought so! As cool as the ‘work from home’ life sounds (and it is!), it’s not without its unique challenges – and communication is right up there at the top of the list. Don’t get us wrong, we’re all about that remote work life here at Time Doctor. But we also know that communication can make or break a remote team.

In today’s interconnected world, cybersecurity is more important than ever before. Organizations of all sizes face an increasing number of cyber threats, including costly data breaches and ransomware attacks. When bad actors strike, organizations can suffer devastating financial and reputational consequences. At the same time, organizations can face heightened risks if their most sensitive data is stolen.

If your organization works with one of these tools, integrating InvGate Service Desk and FileWave becomes crucial in harmony to streamline your IT operations on all fronts. In this article, we will explore the full scope of benefits of combining IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. You'll find that implementing this integration is straightforward and will soon reap the benefits of a unified and efficient IT Management system.

Time cards online have long been a staple in workforce management, serving as a reliable and effective tool for tracking employee work hours. In today’s fast-paced business environment, where time is money, accurate timekeeping is crucial for ensuring productivity, managing labor costs, and complying with labor laws. This guide explores the importance of time cards online in workforce management and how they contribute to efficient and effective business operations.

When it comes to designing your marketing agency’s website, it's important to put your best foot forward. Showcasing top-notch work helps potential clients see just what your agency is capable of — and what they might expect if they choose to work with you. Agencies that do a great job marketing themselves build instant trust and credibility. It's where you can show off your best work and tell your brand's story, and it's also where first impressions are made.

Unearth the secrets of effective Business Process Outsourcing (BPO) for your finance and accounting needs. Discover how to identify a suitable BPO partner, customize your processes, and ensure a seamless shift from in-house to outsourced services. Find out how advanced staff surveillance applications can help!

Whether you need to scale a call center team or reduce agent turnover, you want to onboard the best employees for the role. Asking the right call center interview questions is crucial for screening unqualified candidates and building capable teams. So, what questions should you ask, and what answers should you look for?

Diverse teams outperform homogeneous teams. And when we say “diverse” we mean teams with different characteristics or traits, such as professional experience, life experience, identities, roles, etc. These individual differences create diversity of thought. That might feel like an overstatement or a broad generalization, but there’s plenty of research that backs it up. Diverse groups are better at: With such clear benefits, thought diversity offers a boost to any type of team.

Call centers are often on the front line of customer experience and CX, making them crucial business touchpoints. And with the rise of automation and AI technologies, customers expect quick responses and fast resolutions to their problems. While these new technologies bring incredible new ways to serve and delight your customers, customers still turn to call centers and contact centers for complex issues that require human expertise to untangle.

Many have seen the word. Far fewer could tell you what it really means (or how to pronounce it… hint: “con-bon”). Something to do with manufacturing? A tool for software developers? A style of project management? Try all of the above. Kanban is one of the most effective tools available for managing project-based work. Interested in Kanban but not sure where to begin? Let’s explore some real Kanban board examples and templates.