This blog explores the potential benefits of a four-day workweek, including increased job satisfaction, higher productivity, and improved work-life balance for employees.

Did you know that 57% of customer success organizations have taken the time to create a journey map? Process mapping is a critical business tool that helps organizations to visually depict their business processes, identify inefficiencies, and optimize their workflows. In this blog, we will learn what process mapping is, explore the different types of process mapping tools available, and discuss their features and benefits. Let’s dive in.

Managing employee hours is integral to running a successful business or organization. Accurate time tracking ensures that your employees are fairly compensated and allows you to identify areas where they can improve productivity. Manual time tracking is a challenging task and is also prone to errors. Thus, many companies are looking to automate their time tracking operations for more efficiency and accuracy.

Learn about the consequences of pretending to be happy at work and how Insightful's software can help employers address this issue by fostering a genuine culture of happiness.

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like livestream commerce). What does this mean for retailers? It’s no longer enough to offer great products. Brands are now competing on the quality of customer experiences.

Explore the benefits of employee monitoring for employee career advancement. Learn how to use Insightful to identify strengths, set goals, and create a culture of growth and development.

HR is the glue that holds companies together. It’s the driving force behind recruiting, onboarding, managing the people side of a business, and ensuring employees are familiar with policies and procedures that apply to themselves and overall operations. But if the role of HR professionals is still a bit vague, you may need further insight into their key responsibilities. That’s exactly what this article will unpack.

Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.

A ticket has its own lifecycle, and understanding each stage is crucial to providing top-notch customer support. One of the most critical help desk metrics is the Escalation Rate. This Key Performance Indicator (KPI) reflects the percentage of tickets that require the intervention of a higher-level support team. Understanding how this KPI works can help identify gaps in the support process, improve team efficiency, and increase customer satisfaction.

As an agency, you know how to provide guidance and deliver projects for your clients. But when was the last time you took a look at your own agency and planned out a strategic roadmap? Agencies spend around 7-20% of their revenue on their own marketing — but that's a pretty wide gap. How can you know what's a good ballpark investment for your agency’s marketing efforts? No matter what your budget is, you need a strategic plan to ensure your marketing investment is worth it.