Name one person you know who has never contacted a company's support. There probably isn't one, is there? What about someone who was dissatisfied when they solved their issue on the first contact? Nobody. First Contact Resolution (FCR) is a rewarding experience for every customer. It's likely you've been there. You want to contact support and get your problem solved the first time round. And when it happens, you feel relieved, and your satisfaction with the company grows. Now take the company's side.

Get ready for a supercharged update! Our May version includes two high-impact improvements that give you new superpowers in Scoro – read below how to unlock the full quote-to-cash flow with role prices and set up advanced automagical workflows or notifications!

These are just some of the comments we received in our recent agency expert roundup on the topic of burnout. We were expecting the conversation to strike a chord with those at the top of their agency game, but what we didn’t realize is just how real burnout is – and how painfully it is being felt across all sectors and job roles in the industry.

In the world of business, decision-making is a crucial part of a leader’s role. Whether it’s deciding which direction to take the company, which projects to prioritize, or how to address issues that arise, a leader’s decisions can have a significant impact on the organization and its employees. That’s why leaders need to make decisions with integrity. Integrity can be defined as the quality of being honest and having strong moral and ethical principles.

Most studies reveal that employees might never be ready to go back to office, at least not on a full-time basis. In fact, a recent Satista study revealed that 73% of global employees wanted to retain the flexibility of their current work schedules. However, 67% of these same workers also said that they did look forward to more face-to-face interactions with their coworkers.

As an HR professional, you constantly look for ways to improve employee motivation and performance within your organization. With endless options to choose from, it can be overwhelming to decide where to start. Gamification is one strategy that has gained popularity in recent years. Gamification involves applying game mechanics and design to non-game contexts, such as the workplace, to engage and motivate employees.

Insightful has triumphed in G2's Spring 2023 report, winning 17 top awards in the employee monitoring software category. Our innovative software features, exceptional customer satisfaction, and user-friendly interface have solidified our position as a global market leader.

In this blog post, we explore how HR managers can take advantage of employee monitoring software to address the unique challenges of remote team management, and how Insightful's software can provide the support they need.

In our post-pandemic reshuffle, employees with jobs that are not performed in an office are often singled out in discussions about the future of work. This makes sense, as most of the world's workforce performs crucial tasks outside of an office, and it’s time we collectively adapt to these challenges!

You may only need your ears to hear, but you need your whole brain to listen.