Navigate the complex landscape of employee monitoring legality with our comprehensive guide. Understand privacy concerns, explore tools for managing remote employees, and discover responsible monitoring practices.
A guide on using employee monitoring software to develop a sustainable business.
TouchCare’s sales team recently expanded. It was at this point COO, Juliet Frerking knew it was time to bring in a system of KPIs to support the team’s growth and set them up for success. But how would she decide which KPIs to track, and which metrics to ignore?
Organizations must continually adapt and innovate in today’s fast-paced and cutthroat business world to stay ahead. Profitability, growth, and long-term viability are all directly impacted by productivity, which is a fundamental factor in corporate success. Businesses must function at peak productivity levels to produce more with the same resources and acquire a competitive edge. Productivity audits are helpful in this situation.
If the last year taught us anything, it’s that we must stay flexible and agile in response to market conditions. From the ongoing effects of the pandemic to the war in Ukraine and cost of living crisis, 2022 saw customer service businesses rocked by new obstacles and challenges that forced them to evolve their customer experience (CX) approach to navigate the changing landscape.
To save time and improve efficiency across your team, you might have tried implementing to-do list apps or project management tools. As helpful as these platforms can be, many actually create problems like: With the right employee productivity tracker, you can monitor work activity, get personalized tips to improve efficiency, and help your team accomplish more in less time. Which platform is a good fit for your team?
Google Workspace has more than 3 billion users and 8 million paying customers as of 2022. You can’t have a long conversation about promoting team collaboration and sharing knowledge without mentioning Google Workspace (formerly referred to as G Suite). Its range of tools, including Google Sheets, Docs, Slides, and Gmail will help streamline your workflows and effectively manage your agency’s projects. But the one thing it’s missing is a project management tool.
Employee advocacy happens when employees talk or post positively about their company or its products and services—and their praise is just naturally promotional. A purposeful employee advocacy strategy helps facilitate the creation and distribution of this praise, combining it with targeted, quality content that amplifies company awareness and market perception.
The rapid rise in remote work was the world’s adaptive response to the pandemic. Yet, it very shortly became a long-term business model for millions of companies worldwide. This trend has been growing in popularity ever since and is considered the imminent future of work by many. Indeed, it’s hard not to see why so many businesses are creating remote or hybrid workplaces. The list of benefits is quite overwhelming: Yet, as they say, if it sounds too good to be true, it probably is.
It’s clear that we’ve entered a new era in artificial intelligence and companies around the world are grappling with how to respond to this constantly evolving technology. Zendesk research indicates that AI will affect every customer touchpoint and businesses that want to remain competitive must have a thorough understanding of what consumers want and expect from the technology.
