“How should I structure my agency?” First, we’d like to be the first to congratulate you on asking the hard questions. This is one we at Teamwork hear a lot. Most recently it came up during our webinar with Refine Labs COO Megan Bowen on Mastering Agency Profitability. Organizational design is inherently not fun to think about. But whether your agency is brand new or you have hundreds of employees, the way you structure your agency is important.

While software solutions have been around for many years, technological advancements in the last few years have made client management software much more accessible. From the moment a lead is generated to when a sale closes, having the right client management tool can help automate and streamline your client management process. In this post, we’ll rank and review the top client management software tools, helping you find the right solution.

Safeguard against employee fraud with employee monitoring solutions.

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible.

An invoice for hourly work is a payment request based on the number of hours an organization spends working for their client. Invoicing for hours worked is common in various industries, such as consultants, designers, developers, and freelancers of all kinds. The process for billing involves accurately tracking hours and tasks done for the client. When it is time to bill, typically monthly, the work is compiled, calculated, and entered onto the invoice document.

A knowledge management system (KMS) gives internal and external users organized access to the necessary information.

There is an increasing demand from employees for organizations to support their professional development. On the other hand, companies perform better if they are active in the professional advancement of their workforce.

Remember when texting someone required a huge bill to pay? We couldn’t even send in group messages, interact with teams to discuss some important updates, or chit-chat with a group of friends from different countries together. Over-the-top messaging apps, like WhatsApp, came in to solve the problem since they allowed us to send texts while using our internet connection. It has now been acquired by Meta (previously Facebook), which improved the security and added some interesting features.

In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers. It is important for companies to adapt to their customers' preferences in order to provide the highest levels of satisfaction, gain more customers, and provide the best customer experiences. That’s why we’re excited to announce the addition of two new messaging channels to our live chat software: WhatsApp and Google Business Messages.

The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not an option anymore. Users expect to be able to contact the help desk through the channel that’s most convenient to them, and support teams must try their best to provide a multiplicity of platforms to submit requests while attending to all of them in an efficient way.