A self-service portal is a customer-facing site for support requests and important information like billing history, recurring orders, troubleshooting information, or any other details a customer needs to know. By giving users quick and easy access to these tools, businesses can reduce support tickets and decrease the time it takes for tickets to be resolved.
Back office functions like data management, payroll processing, HR administration, etc., play an essential role in a company’s scalability and productivity. But why do companies outsource back office BPO functions? Businesses often find it challenging to execute back office processes as it requires the latest technology, infrastructure, and qualified professionals. Outsourcing these processes gives companies a chance to improve their back office operation in a cost-effective way.
Are you looking to improve your organization’s operations and boost your team’s productivity? Are you wondering how project management tools can improve employee productivity? If you are, you’re in the right place! In today’s fast-paced and ever-changing business world, staying ahead of the curve is more important than ever. Project management is an excellent yet challenging area where businesses can gain a competitive edge.
Given the widespread use of instant messaging and chat apps for communication in 2023, organizations are prioritizing control over data exchanges on these platforms. MarketsandMarkets reports that the on-premises collaboration market is projected to grow at a CAGR of 12.7% during the forecast period, with an expected market size of USD 85.8 billion by 2026. What drives this growth? It is the increasing adoption of cloud-based and on-premises collaboration solutions by organizations!
As companies have adopted more remote and hybrid models, the ways we work continue to change. Research finds that up to one-third of meetings are unnecessary, which means companies are wasting millions of dollars as workers contend with ongoing screen fatigue and burnout. Like most things in life, humans need balance, and it’s becoming apparent that teams need to be more intentional about collaboration.
A guide to managing internal talent when facing an economic recession.
Lately, on-premise solutions are experiencing an upsurge. Although many companies choose cloud computing for its convenience and scalability, organizations prioritizing airtight security, complete control, and privacy prefer leveraging on-premise solutions. On-prem deployment has many unique benefits businesses can capitalize on, such as in-house storage of data and software, lower network bandwidth cost, easier compliance, and more.
Only 15% of project managers work on only one project at a time. In fact, the majority (59%) run between two and five projects at any given time. Couple that with the research that shows how project managers are expected to juggle all of their project tasks while exhibiting excellent technical, digital, and leadership skills, and it's enough to make your head spin. This might be challenging enough to pull off for one project at a time, but five?
The onboarding process involves introducing new employees to the organization's culture, policies, values, and work processes. It provides new hires with the necessary information and tools to be productive and successful in their new role.
