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The Skills for Collaboration: What You Need to Know About Working Effectively as a Team

When it comes to working together, we could think it’s all about delegating tasks and letting people be, right? Yet, this premise is far from the truth! Effective collaboration allows for different points of view and interpersonal skills to be brought together to reach a common goal. Therefore, to build a collaborative environment, you need to develop collaboration skills; this is exactly why we are here!

The Rise of Remote-First Companies: Is Remote Working the New Norm?

We may work in different hours and time zones, and many people work from home or elsewhere. According to a study by Gallup, 37% of workers in the United States telecommute at least some time. Employees working remotely will increase as more organizations adopt remote work policies. There are many benefits to working from remote locations, such as increased productivity and flexibility. This blog post will explore the rise of remote work and remote-first workplaces. Let’s dive in!

5 Pros of Employee Time Clock App in a Hybrid Work Model

The hybrid work model combines remote and on-site work and has become increasingly popular in recent years. This model offers several advantages for both employers and employees. For employers, it can help to reduce overhead costs and increase flexibility. For employees, it can provide a better work-life balance and improve job satisfaction.

Using the Move to Folder Feature

In OneDesk, your items exist in a structured manner. You can have: Portfolios (and sub-portfolios), Projects, and Folders. That order is basically the hierarchy from top to bottom. In other words, folders exist in projects and projects inside of portfolios (though projects can be independent also). Check out our related articles for more details on work structure. In this article I want to talk about folders and a helpful feature called “move to folder.”

Work Smart: How Work Monitoring Software Can Help Drive Decision Intelligence

In today’s highly competitive, data-driven society, businesses must leverage data for more intelligent decision-making. Digital tools like company monitoring software can leverage data and structure it to yield effective and actionable insights, which can help drive a more intelligent, data-backed business strategy.

Best Remote Management Tips and Tools to Boost Team Productivity

Many people prefer to work remotely because they don’t have to commute and enjoy more flexibility. It gives them the opportunity to tailor their schedules to fit their lifestyles and find a better work/life balance. According to FlexJobs, 60% of women and 52% of men will quit their jobs if their employers do not offer remote work. Having to manage remote employees can be challenging for managers who still have a traditional mindset.

How Customer Service Management Benefits Boost Your Business

Customer service management (CSM) software can provide an exceptional customer experience, eliminate manual processes, give you a competitive edge, and increase growth through renewals and retention But choosing the right solution for your business can be challenging as most providers offer very similar features. Below, we explore the benefits of Customer Service Management software to help you choose the best CSM solution that fits your business needs.

3 Methods To Improve Customer Success For Professional Services

Customer success management is designed to optimize customer engagement and encourage them to unlock value from your professional services. What customer success looks like for your professional services business will depend on customer objectives. Customer success managers must work to ensure that customers are in the best position to hit these objectives.

The Best Customer Service Management Software Improves Customer Experience

Customer service management (CSM) software can provide an exceptional customer experience, eliminate manual processes, give you a competitive edge, and increase growth through renewals and retention But choosing the right solution for your business can be challenging as most providers offer very similar features. Below, we explore the benefits of Customer Service Management software to help you choose the best CSM solution that fits your business needs.

The Art of Listening and the Science of Learning From Feedback

Simpplr is introducing an innovative Live EX platform feature to transition into a new era of Internal Communications. The new reality is that the world of internal communications is evolving. The effects of the COVID-19 pandemic changed the employee experience. Many workers found themselves isolated, and leaders had to learn to institute technological changes to cross those divides and provide clarity around organizational priorities and values.