Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. If your knowledge base isn't optimized for search engines, you’re losing a large number of potential new customers. Moreover, you’re missing out on the opportunity of enabling your existing customers to self-serve.

In the early 2000s, the thought of companies connecting with customers over instant messaging would have seemed ludicrous. But in 2021? That’s the norm. According to the Zendesk Customer Experience Trends Report 2021, messaging channels like WhatsApp and Facebook are becoming new consumer favorites. Nearly a third of customers said they messaged companies over communication apps for the first time in 2020.

Employee productivity is crucial to provide quality services and grow your business. However, employee burnout can often be a barrier to that. Employee burnout results from chronic workplace stress and has led to a loss of billions of dollars for businesses across the globe. Fortunately, there are several methods you can use to prevent, or at least reduce, employee burnout in the workplace. In this article, we’ll talk about employee burnout and explore its seven major causes.

Workplace wellness trends aren’t what they used to be a year ago. With the Covid-19 pandemic, most businesses have shifted their focus to working from home over the last year. As a result, workplace trends like fitness centers and healthy meals at work have now lost their appeal. However, that doesn’t mean companies have stopped focusing on employee wellbeing.

Earlier this year, Vivantio's CEO Greg Rich spoke with TEC Analyst PJ Jakovljevc about customer service, technology and the "next normal" in CX (Customer Experience). Here's an excerpt from that interview that originally appeared here from Technology Evaluation Centers.

When I Googled “what is GraphQL” to learn more about the network protocols, all I saw was a comparison between REST and GraphQL. Most of the conclusions said, “use GraphQL.” It felt very binary (and trendy, for that matter), which is a problem because each product and use-case is unique. The fact is, whatever is newest and shiniest gets recommended more loudly. But you have to weigh the trade-offs and come up with a solution that is best for your situation.

The last year and a half has really tested how well organisations in the UK—and around the world—are able to communicate goals and create clarity for their teams. Without strong goals to work towards together, teams flounder and can’t do their best work, especially considering the amount of sudden change and stress people have experienced.

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According to Global Workplace Analytics, the number of people who work from home has grown by more than 173% since 2005. There are now over five million remote employees in the U.S. The emergence of the coronavirus pandemic prompted stay-at-home orders, and work-related tasks have become challenging for those who struggle with managing remote teams. Some employees find it hard to create a work-life balance now that they work from home.

What is PMO and what does it do? PMO is an acronym for Project Management Office. In any organization, PMO is a department responsible for improving project management by improving efficiencies. PMO creates and maintains documents, tracks progress, and offers education on matters about a project.