Do your projects often lack a sense of general direction? Are you regularly confused about what you should be doing next? To be productive and efficient, you should implement a project management workflow into your operation. This can help to bring order to chaotic situations and enhance your team’s productivity across the board. A project management workflow is a crucial component of any effective operation.
It was months into the pandemic, and we were all stuck inside. Wintertime in Wisconsin can be beautiful, with its snowy scenes and frozen lakes that seem to stretch on forever. But this winter was different. It felt cold, dark, and lonely without any chance of seeing friends and family. After several months of watching movies and baking cookies, I realized I needed a pastime. Something to keep my hands and my mind occupied.
Enterprise Project management software has rocketed in popularity with remote workspaces due to the pandemic. Many enterprises used these softwares and enterprise project management solutions prior to the pandemic for ease of communication and collaboration but now they are an absolute necessity for any team that is working remotely with many different parallels initiatives.
Let's start with two surprising statistics: Determining where you are, today, and developing a strategy for advancement can be greatly assisted with the help of an experienced partner. Especially one who can share—and amplify—your vision. If you're ready to accelerate your self-service efforts, speak to one of Vivantio's experts today to discover what's possible with a short timeframe and a reasonable investment.
Call centers are an integral bridge between a company and its customers. That’s why call center managers monitor agent performance and track the status of their business processes. But how do you measure if these business processes are hitting your targets? Using the right call center KPIs! Call center KPIs are measurable values that show how effectively a call center is able to meet its business goals and targets.
For many first-time remote workers, the ability to work from home has had some serious advantages. Remote work means no long commute, fewer workplace distractions, and more free time to spend with friends and family. For others, learning how to unplug when working from home has been a major challenge. Although working from home brings lots of positive lifestyle benefits, it can also be more difficult to disconnect from work when your office is your home.
Customer service teams usually operate 24/7 and often face unpredictable challenges while handling customers. Fortunately, strategic solutions like call center workforce management (WFM) enable call centers to operate smoothly while keeping customers and agents happy. In this article, we’ll cover why call center workforce management is important and how technology makes it more efficient. We’ll also share five excellent tips to develop a solid WFM strategy.
Working as a remote software developer gives you flexibility and freedom, but it’s also full of challenges. Making the correct decisions is crucial to staying on the market. Unfortunately, however, many remote developers commit mistakes that hurt their ability to build their business. Below are five common mistakes by remote software developers that business owners or IT managers shouldn’t ignore.
When it comes to employee monitoring, most of the employees do not favor it. The main reason behind it is that they do not like someone monitoring them all day long. It feels more like spying rather than observing. In fact, many employees believe that organizations are doubting their loyalty through this software. Thus, keeping such factors in mind, today, we will talk about five common myths about employee monitoring software.
The big day has finally come! We are excited to announce a new product joining the list of our Customer Service Tools – It’s a “Live Chat Software”.
