A report by Forrester Research concluded that about 20% of all support tickets are related to passwords and unlocking an account. Another study concluded that the cost of a help desk call today averages around 30 Euro, which, undeniably is, quite high in terms of customer serviceability cost. Combining these two studies, it is not difficult to estimate the expenditure IT service desks would bear just to solve tickets related to account unlocking issues.

We wanted to share some exciting news: we’ve successfully completed our SOC 2 Type 1 audit! We embarked on this audit as part of our ongoing commitment to delivering the most robust and professional experience to our users. Service Organization Control (SOC) 2 is a procedure designed to ensure that service providers can securely manage data to protect the interests and privacy of their clients.

The Atlassian product family helps teams of all types manage their work. But what happens when those tools aren’t helping you in your day-to-day job? In this post, we are going to focus on one of Atlassian’s leading tools – Jira – and learn which features and functionalities you can repurpose to help your project management and development teams create a working solution.

Confluence is a highly flexible tool, which can streamline a vast range of your organizational processes across both your software teams and your wider business departments. The choice Confluence provides is extensive and, the good news is, you don’t need to start from scratch – Confluence comes with a range of blueprints and out-of-the-box solutions to help you seamlessly get started. In this post, we will highlight some of the top uses of Confluence. #1 Write product requirements

If you think of it in terms of Tuckman’s stages of team development, suddenly shifting to remote en masse throws your team into “storming” mode. Confusion and frustration abound, and everything feels twice as hard as it should. (We know because we’ve been there.) Your goal right now is to get back to the “performing” stage and resume your regularly-scheduled level of productivity. Here are five ways to do that.

Great partnerships aren’t born, they’re made. See how organizations big and small use shared channels to connect teams at different companies

Whether the flexibility of working from anywhere has always been appealing or you’re trying to figure out how to navigate a remote work schedule as a way for your team to stay healthy, remote work can seem challenging at first. The best way to succeed as a remote worker is to make sure you have all the tools and information you need to do the job well.

At Asana, we’re on a mission to help the world’s teams work together effortlessly. And to us, that means reducing work about work so teams have visibility and clarity into who’s doing what by when. The same is true even when team members are working remotely. From globally distributed organizations to teams that are thinking about remote work as a way to remain healthy, Asana can help you and your teammates stay connected, collaborate, and continue to hit your goals.

Remote work: let’s talk about it. Maybe you’re thinking about a work from home plan to keep you and your team healthy, or maybe you’re one of the 98% of employees who report wanting to work from home at least some of the time. But no matter where your team is located, you can work together effortlessly with the right tools and mutual trust.

If you’ve ever watched The Office, you might remember the episode when Dwight and Jim discover that their customers have been giving them terrible reviews. They’re in total and utter denial — “The reason that I got bad customer reviews is because I didn’t! There is a massive conspiracy going on here!” Dwight protests.