Did you know that 70% of employees lack a basic understanding of key legal terms and concepts? This alarming statistic highlights the importance of creating a legal-aware culture in the workplace. Implementing effective compliance training strategies can not only mitigate legal risks but also foster a more informed and responsible workforce.

The best sales leaders know how important it is to stay on top of metrics and sales KPIs. In fact, McKinsey research from 2022 showed how taking a robust, data-driven approach to B2B sales can increase sales growth as much as 25%. Choosing the right sales dashboard software is not always easy, with many different tools on the market which are better (and worse) for different business types.

Verbal communication plays a vital role in effective workplace management. However, it takes skill and knowledge to engage in successful verbal communication. Because people use and understand words in different ways, the meaning you intend can sometimes fail to reach your audience. Potential consequences of this include delays or failures in work projects, as well as stress and low morale among employees.

In the realm of tech diversity, organizations face the formidable task of delivering flawless digital experiences on many devices and operating systems. The performance and reliability of these disparate systems, and their networks, significantly impacts user experience, be it web browsing, application sharing, or remote server operations. Among these challenges, macOS, Apple’s widely adopted operating system, holds particular challenges when it comes to optimizing experience and networking.

Determining your consulting rates can be anxiety-inducing, but it doesn’t have to be. The price tag you put on your services isn’t just a number — it’s your value. Setting your consultation fee can be an empowering opportunity to showcase your worth and set yourself apart in the competitive market of service agencies. Your expertise is valuable. If you need help determining just how valuable, you’re in luck.

Discover how Insightful's latest integrations with Trello, ClickUp, and Asana transform project management, offering seamless workflow, enhanced time tracking, and data-driven insights.

In the fast-paced business world of 2024, keeping a close eye on your company's Key Performance Indicators (KPIs) is more important than ever. That's where KPI dashboard tools come in. It’s not just about tracking numbers for the sake of it. It’s about building a data-driven culture, where everyone in the team knows how they are performing against strategic goals. Where team members can spot important changes to key metrics and react fast.

Change is a constant in any business, and managing change effectively is critical to an organization’s success. Change management is the process of guiding individuals, teams, and organizations through transitions. Successful change management involves a well-defined strategy that enables businesses to manage change efficiently, minimize disruptions, and achieve effective outcomes.

As an organization, you rely on technology to drive business success and deliver efficient operations. However, IT service disruptions can pose a severe threat to this success, leading to lost revenue, decreased productivity, and poor customer experience. This is where problem management comes in. Problem management is a vital process that aims to ensure stable and reliable IT service operations.

While subject matter experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them. An SME in BPO provides much-needed expertise to efficiently carry out a business function and helps with the smooth transfer of knowledge within the company. As a call center, contact center, or BPO provider, if you’re considering dedicated SMEs for your team, this article is for you.