“How should I structure my agency?” First, we’d like to be the first to congratulate you on asking the hard questions. This is one we at Teamwork hear a lot. Most recently it came up during our webinar with Refine Labs COO Megan Bowen on Mastering Agency Profitability. Organizational design is inherently not fun to think about. But whether your agency is brand new or you have hundreds of employees, the way you structure your agency is important.

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible.

A knowledge management system (KMS) gives internal and external users organized access to the necessary information.

The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not an option anymore. Users expect to be able to contact the help desk through the channel that’s most convenient to them, and support teams must try their best to provide a multiplicity of platforms to submit requests while attending to all of them in an efficient way.

Welcome to the ultimate task management showdown! It’s time to explore the pros and cons of two popular task management tools: Hive vs ClickUp. Over the course of this blog post, we will be comparing ClickUp and Hive side by side to determine which one is the best for your project needs. We’ll also cover nTask, a third tool that can offer a different approach to task management. We’ll start with ClickUp and Hive, beginning with their features and pricing.

In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers. It is important for companies to adapt to their customers' preferences in order to provide the highest levels of satisfaction, gain more customers, and provide the best customer experiences. That’s why we’re excited to announce the addition of two new messaging channels to our live chat software: WhatsApp and Google Business Messages.

Business growth is the focus of so many company goals but the very idea comes in only a few forms: Sales growth. Profit growth. New products. Traffic or audience growth. These are what most think of when they discuss growing the business, but they’re far from the most important factors. Not only do they contribute to company growth, but also help to maintain it. Most inexperienced business owners never predict what happens to the business’s structure when they achieve those growth goals.

Organizing projects, creating effective task management systems, and streamlining collaboration processes can seem like an impossible feat. Fortunately, you don’t have to manage it all yourself! Several great project management tools can help you keep your projects on track. In this blog post, we’ll be exploring two powerful options – Monday vs Smartsheet – as well as a newer platform called nTask.

There is an increasing demand from employees for organizations to support their professional development. On the other hand, companies perform better if they are active in the professional advancement of their workforce.

In this era of digitalization, remote working has become an everyday phenomenon for many businesses around the globe. Although this transition offers extraordinary adaptability and comfort, it also poses problems with efficiency and privacy. With employees spread across multiple locations, it is not always easy to keep tabs on their activities and ensure that information remains secure.