In a recent study commissioned by Zendesk, just 39% of customer service agents said they were confident they could respond to customers in a conversational, convenient way. And only 32% said they could effectively manage and monitor customer requests during the working day. Both of these findings reveal powerful truths. Customer service staff often feel overwhelmed, particularly when they have to respond to everything quickly.
We are forever being reminded that retaining existing customers is more cost-effective than going out and proactively trying to attract new customers. But at the same time, we are told that new customers are the lifeblood of any successful enterprise. So which is it?
We’re excited to announce the release of Zulip Server 5.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that is ideal for both live and asynchronous conversations. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day. Zulip’s 100% open-source software is available as a managed cloud service or a self-hosted solution.
11 best alternatives to Jibble with their details. Get their details. Check Apploye as the leading Jibble alternative. Jibble is a free and versatile time tracking program that can be used to keep track of projects, track employees' attendance, and manage payroll. However, there are several limitations and drawbacks to it. Additionally, you may consider switching to another software from Jibble if you find that it is not meeting your needs.
KPIs or Key Performance Indicators, are measurements that determine how well your organization is meeting its goals and objectives. KPIs are crucial to making data-driven decisions for your business. KPI dashboards provide a single screen of useful charts and graphs to easily measure your progress and performance. As such, when determining what KPI charts to use, consider your industry focus, project planning methodology, and business goals.
Software that adapts to changing business requirements will always stay relevant. A great project management tool helps teams stay organized and complete work on time. It optimizes processes that are otherwise inefficient so that team members can stay productive. With remote work, project management tools have become essential to maintaining open communication with stakeholders.
Focusing on intangible assets and creating KPIs to measure and manage key value drivers is more important than ever. Companies must strengthen these assets to ensure adaptability and resilience in the face of constant economic and cultural shifts. Find out how to develop intangible KPIs and leverage analytics and BI tools like software for employee monitoring to support them.
Vivantio’s service management tool is flexible for a reason – that’s what our customers need. No matter what industry you serve, our service management software can meet the unique demands of any department receiving internal or external requests, like Accounting and Finance, for one. Watch the video to learn why Vivantio has become a popular solution for accounting and finance teams around the world.
Leverage corporate computer monitoring to support metrics for the identification, implementation, and assessment of continuous improvements. With tracking software computer activity can yield valuable information that can help your business develop and establish best practices throughout the organization.
Whether you’re looking to land a new job or simply want to enhance your abilities, here are 8 areas that any digital marketing manager should master moving forward. Digital marketing is a highly dynamic career, there’s much more to digital marketing than being social media savvy. Certainly, as you launch your digital marketing career, it’s wise to think about how to boost your skills.
