Teams | Collaboration | Customer Service | Project Management

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Why a 360 customer view is key to great customer service

According to the Zendesk Customer Experience Trends Report 2021, ecommerce rose by 30 percent during the global pandemic, and 64 percent of customers said they used a new digital customer support channel in 2020. Clearly, the pandemic pushed more customers online, ramping up their engagement with companies over dozens of touchpoints.

10 Best Freelance Websites to Hire Top Talent in 2021

Which freelancing websites are the best places to find skilled and reliable talent? And if you are a freelancer yourself, where can you find the best projects? Don’t worry. You’re in the right place. From LinkedIn to Upwork, many best freelance websites connect employers and freelancers, be it for short-term or long-term projects.

68 Top Online Collaboration Tools for Remote Teams (2021)

At Time Doctor, we are obsessed with remote work. Not only is it what we do, it’s who we are. Our software gives remote teams the ability to be more productive by giving them the tools to manage their time. And we, at Time Doctor, are our own customers. Every single one of our more than 100 employees uses our tool. As I said, it’s not only what we do, it’s who we are.

6 Tips on Running a Successful One on One Meeting

There is no doubt that effective communication is the backbone of any successful organization. For effective delivery, you must ensure that your employees have a smooth and effective way of communicating with each other. That will help allow your company to work efficiently and provide quality service to your customers. Although there are many ways employees can communicate internally, organizing a one on one meeting is a great way to collaborate.

Why We've Raised $32 Million to Build the Future of the Employee Experience

Today I’m excited to announce that Simpplr has raised $32 million in Series C funding led by Tola Capital with continued investment from Salesforce Ventures, Norwest Capital, and George Still Ventures. This new round of funding will help us accelerate our vision of building the penultimate unified employee engagement platform.

Building the Best Intranet for Your Business

For over 25 years, the company Intranet has been a private online network for employees and authorized users to communicate, engage in collaborative projects, and develop content. Over time, it has become the centralized source of truth and a repository for company knowledge. When leveraged correctly, it can be a company’s most powerful tool next to its own product, service, or offerings.

12 Best Task Management Software for Small Businesses

Are you looking for a task management software tool for your business? You’ve come to the right place! In this blog article, we’ll go over the 12 best task management software for small businesses and start-ups. So let’s dive in! But first, let’s discuss why your team would need a task management tool in the first place! What’s a Task Management Tool? A task management tool allows you to identify, plan, monitor, visualize, and analyze the workflow for your team.

Are Sports Organizations Safe from Cyber Threats?

Since we live in a digital world where data has surpassed the value of oil and became the most valuable resource in the world, we start to question our digital security. Data has become more accessible for hackers, which results in a constant increase of cyber-attacks over the years. Most industries function digitally, so cyber-attacks are present everywhere, including sport organizations.

How to Promote Mental Health in the Workplace (2021 Guide)

The Covid 19 pandemic has put a spotlight on mental health. However, the fear of stigma deters employees from discussing their mental health problems at work. That’s why it’s all the more important for employers to promote mental health in the workplace. Promoting good mental health in the company can help create a holistic environment that increases everyone’s productivity and keeps them engaged in their work.