Teams | Collaboration | Customer Service | Project Management

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An easier way to build Zendesk custom reports

Working in Customer Support can sometimes be a little hectic. Especially during busy periods like Black Friday or the holiday season. It’s not surprising that many CX professionals are constantly looking for ways to save time during their day. One of the simplest ways to save time is by creating tailored views of your most important metrics in the form of custom reports and dashboards.

Decoding Success: Strategies of the World's Most Innovative Companies of 2023

Unravel the success secrets of 2023's innovation titans like Tesla, Apple, Amazon, and more. Learn how fostering an innovative culture, embracing failure as a stepping stone, and customer-centric approaches set them apart in the dynamic digital age. Discover how employee tracking apps can help.

Project manager or project coordinator: Understanding job roles and responsibilities

General Electric CEO Jack Welch once said: “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” So, when it comes to project management, who’s responsible for this all-important mission? Today, there are two primary project management roles with the responsibility of overseeing projects and guiding project teams to the promised land: project managers and project coordinators.

Overcoming Time Anxiety: Time Management Strategies for the Busy IT Professional

Are you constantly racing against the clock, feeling like there are never enough hours in a day to accomplish your tasks as an IT professional? If the mere thought of managing your time triggers anxiety & stress, you’re not alone.

Amazon 6-Pager: The Ideal Template for Hybrid Meetings

Along with a wealth of technologies and products, Amazon has given the modern business world a range of innovative solutions to age-old problems. In the digital workspace, perhaps none better encapsulates this inventiveness than the Amazon 6-pager. This modern reimagining of traditional memos constitutes one of the best practices for hybrid meetings.

Element is accessible by design

At Element, our mission is to provide secure communications to all. We believe that everyone deserves the right to private and safe online interactions. And, everyone means everyone. 🧑‍🤝‍🧑 In today's digital age, accessibility is a vital aspect of any product or service. When websites, applications or products are not accessible, it limits certain users’ ability to fully participate.

9 Helpful Strategies for Effective Meetings in Teams in 2023

Effective meetings can be challenging to achieve, but highly rewarding when the time and effort are taken to make them impactful. These days, an increasing number of professionals are engaging in virtual and hybrid meetings through platforms like Microsoft Teams, which come with their own sets of challenges.

Starting Your Own Agency: A Step-by-Step Guide

Starting your own agency involves multiple steps and processes. This guide breaks it down into manageable parts - from identifying your niche, choosing a business model, to client acquisition and much more. Turn your entrepreneurial dreams into reality with help from Insightful’s best computer monitoring software.