In today’s highly competitive business landscape, understanding your customers is not just beneficial—it’s critical for success. But how can businesses truly gauge the health of their customer relationships? The answer lies in leveraging data through customer health metrics. Welcome to our in-depth exploration of customer health metrics—the indicators that help businesses measure, interpret, and improve their relationships with customers.

If you are looking to unify User Management capabilities into your IT Service Management solution, the InvGate Service Desk and Active Directory integration will do the job. By connecting these two tools, you can centralize user accounts, automate user provisioning, and enhance security measures throughout your IT Support process. Join us as we walk step by step through the configuration process and explore how this integration can positively impact your ITSM operations.

A curated list of teamwork quotes to inspire you and your team to do great work together.

A surprising shift is occurring in the corporate world. High-ranking executives are not only embracing remote work but demanding it. Through this post, we'll explore the reasons behind this trend, how companies are adapting, and how Insightful's tools for remote worker monitoring are leading the way in facilitating remote and hybrid work models.

Chat apps are the staple of communication today. In the complex world of modern communication, simplicity, accessibility, and immediacy play crucial roles. Whether you're catching up with old friends or organizing a group trip, the quality and ease of communication can significantly enhance the experience. Gone are the days of SMS limit frustrations and painstaking international call charges.

Remember a time when someone at work recognized you—whether for a routine effort, a significant achievement, or simply your dedication to the organization over time? Reflect on how that recognition made you feel. That’s the feeling the best employee recognition programs spark in those they shine a light on.

The time spent in meetings has been rising by up to 10% over the past 20 years. This is why modern boards are imposing to have agenda-driven meetings that waste no one’s valuable time. A typical board meeting agenda not only set topics or priorities, but also keep the board focused on what needs to be addressed. In this article, we will explore more about its importance, and how to create a meeting agenda that doesn’t waste your participants’ time.

Microsoft Teams’ Approvals app is one of many flexible, capability-enhancing features in an already leading platform. It allows users to quickly create, manage, and share approvals in Teams. The outcome? Saving plenty of time and streamlining workplace operations for greater efficiency and accuracy. If you’re new to this recent addition to the Teams platform, you may be looking for ways to further enhance its effectiveness and ease of use.

Get in-depth insights into the most impactful software development trends of 2023. Our comprehensive review covers everything from blockchain applications and cloud computing to emerging tech like AI, ML, and quantum computing. We also delve into the tools like Insightful’s remote employee attendance tracking system and remote employee monitoring tools that are supporting remote development teams in this rapidly evolving landscape.

Whether you’re a business owner, manager, or employee, you must be aware that working from home has become the new norm for corporate due to the numerous advantages & flexibility it provides to the workforce. However, designing a work-from-home policy that works for employees and employers alike can be quite challenging. That’s why we’re here to help.