We all know that we should keep our apps and devices up to date. From adding features to fixing problems, updates help ensure that everything works as it should. Yet many businesses put off updating their software, often sticking with old systems until they fail. There are many reasons for this, including cost, time, fear of change, and that old chestnut: if it ain’t broke, don’t fix it.

SoftwareReviews, a prominent resource for insights on the software provider market, recently published its 2023 Project Management Emotional Footprint awards, naming Scoro as champion in the mid-market segment. Scoro scored 99 out of 100 in the Net Emotional Footprint index and ranked top in the Value Index, where SoftwareReviews rated us at 93. Scoro was rated particularly highly when it came to continual improvement, according to the results polled from verified end-user reviews.

Discover the pivotal role of workforce analytics in improving workflows and processes.

From chatbots to intelligent routing systems, AI is transforming how companies communicate with customers. According to Servion Global Solutions, artificial intelligence (AI) is set to power 95 per cent of all customer interactions by 2025. And it’s not just businesses that love AI: Zendesk’s CX Trends Report 2022 revealed that two-thirds of customers approve of AI for making their lives easier, saving time, and improving their overall experience.

Almost 75% of employees have experienced burnout at some time in their lives. Project manager burnout is a paradox in many ways. Project work’s tempo, intensity, and complexity provide a perfect setting for burnout. Project managers are natural go-getters who excel under pressure. You cannot afford to overlook the symptoms of project management burnout. A state of physical, mental, or emotional exhaustion caused by continuous work stress is burnout. The symptoms may resemble those of depression.

Workforce analytics has been around for quite some time now, and it is still going strong today. In fact, you might be surprised to learn that workforce analytics isn’t just a method of data collection and analysis. Instead, workforce analytics can actually be described as an umbrella term encompassing several separate processes and methods of gathering data and then using it to your company’s advantage to make better decisions and gain a competitive advantage over the competition.

Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends Report 2020 revealed that half of customers will leave after just one bad customer experience and 80 per cent will leave after multiple bad experiences. These scary numbers highlight just how important it is to stay on top of customer loyalty. But with so many metrics and so much data, it can be tricky to know where to start. If that sounds familiar, this article will help.

If you're currently in any management position rather than project manager (PM), you might be tempted to think that you have nothing to do with it, that it's someone else's problem. However, PM skills are more necessary than you might think. But don't worry about having to read lots of books to acquire them; we're about to hand out a guide on project management for non-project managers! Solid management can help you meet your project goals and stay efficient and organized.

Do you ever feel overwhelmed when faced with a seemingly endless list of tasks to complete? It can be hard to know how and where to start. That’s why setting priorities is an important part of staying organized, on task, and accomplished. By prioritizing tasks, it helps us ensure that we are completing the most important ones first and finding balance in our lives both at home and at work.

Looking for a detailed guide to call center optimization? Call centers are an inseparable part of a customer-centric business. They greatly assist an organization in improving customer interaction, resolving issues, and enhancing brand value. The customer service industry has grown by leaps and bounds, and most call centers now use advanced technology to enhance their performance. To stay in the race, your organization needs to focus on improving the quality of the call center.