2022 was a great year for InvGate, both from a business and product perspective. And regarding the latter – which is the one that concerns me – we expanded our teams, enhanced the capabilities of and , and laid the groundwork for an even more promising 2023. All without losing sight of the company’s core values.

Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022, overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything. Chances are that your support team is already getting hammered by the sheer volume of customer issues, not to mention the potential for complexity.

Are you interested in starting a call center? This guide will walk you through the process step by step and reveal the most common mistakes that could throw you off course.

Regarding employee management software, there are various solutions to choose from. How do you know which one fits your business? This blog post will discuss five features you should look for in employee management software. We will also introduce Monitask, a software with all these features, and more!

As we more deeply explore new ways of working we are talking with, listening to, and learning from our customers. And what we are learning from everyone we speak with — be it product designers, HR leaders, or consultants — is that you cannot overstate the importance of connection. Without creating clear pathways and deep integrations between teams and tools, we are holding ourselves back from reaching our true potential. So we, like you, are iterating.

Goal setting is an essential part of any successful career. By setting smart goals, you can ensure that your hard work is put to good use and that you reach your professional goals. With so many things competing for your attention, it can be difficult to set achievable goals and stay on track. That’s where this blog comes in – we’ve compiled a list of 12 examples of professional smart goals that you can use as inspiration to achieve your goals in 2023.

Every 4 years, the World Cup poses the same challenge to companies and organizations: how to balance the interest in the most important event of the year with the needs of work itself? During Russia 2018, the World Cup entered the offices with the proliferation of streaming services, allowing everyone to access the matches anywhere, either from their mobile devices or work computers.

If you’re looking for an efficient and user-friendly project management app, nTask is your best option. nTask is appreciated and used by businesses for its comprehensive features and its intuitive design. It’s easy to find the information you need, and the app is easy to use – even for beginners. Plus, nTask offers some great features that other project management apps like Asana or SmartSheet don’t, such as dashboards and integrations with other tools.

The holiday season can be stressful for customers and businesses. We at Freshdesk understand the impact of this holiday rush, especially on your customer support team. That’s why we have put together some of the best holiday customer service strategies to prepare you for the holiday shopping window that lasts until the new year.