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How to maintain outstanding project leadership

In today’s project-driven business landscape, project managers are an indispensable part of completing projects successfully. But a closely related and equally important discipline receives much less attention: project leadership. Maybe it’s because one is a fairly standard job title and the other isn’t.

Sound the alarm: Would you even know if 'quiet quitting' was hurting your profits?

Quiet quitters don’t abandon ship. They don’t complain loudly. Instead these employees gently pull-back, and your business stops benefitting from their entire focus, energy and brilliance. For leaders, that should trigger alarm bells. But many carry on like nothing is amiss. The question isn’t whether you have people in your company that have stopped going ‘above and beyond’—inevitably, you do.

How to Ensure Your Business Offers a Healthy Work Environment: Creating a Positive and Safe Workplace

The word healthy, on its Latin root, means “whole“. A healthy workplace then is one where the employees can work together as a whole, being highly productive as a team while maintaining good interpersonal relationships. And you, as their employer, are responsible for creating a healthy and safe work environment for them. A healthy work environment includes ensuring that the workplace is free of hazards and that employees have the necessary tools and training to do their job safely.

Increasing net retention requires an innovative approach to CX

There was a time when “growth at all costs” was the prevailing philosophy in tech. But times are changing, and as a result of today’s economic climate, more software and cloud services companies are focusing on profitability instead of growth. They are in protection mode. This drives a focus on quality customers rather than quantity, and a need to develop loyalty and reduce churn.

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Microsoft 365 Monitoring Use Cases

Enterprises moving to Office 365 cloud-based applications require a new approach to ensuring deployment success. Of course, your end-users should receive a fantastic application experience, whether with Teams, SharePoint, OneDrive, etc. But when problems surface with slowness or call quality, the Microsoft Service Health Dashboard provides no visibility beyond their network - leaving IT admins in the dark. Today, I'll walk through a few critical Microsoft 365 use cases for monitoring purposes and how Exoprise Digital Experience Monitoring solutions can help.

How to Increase Workplace Productivity, Tools, and More!

Wondering what the best way for employees to work more efficiently is? According to a Gallup poll, an engaged and productive workforce can increase corporate profits by as much as 21%. With the talent competition only increasing, every company’s IT and business leaders need to consider implementing workplace productivity strategies. In this article, we share tips for optimizing productivity levels for a modern workforce and exploring new ways of measuring it daily.

8 of the top employee time tracking software options that actually help prevent micromanagers

You can’t fix what you can’t measure. (You can’t bill for it very well, either.) That’s the key principle behind employee time tracking. It helps managers and organizations understand how long it takes, on average, to complete various tasks, aiding in the baselining and project scheduling processes. But doing this in a way that generates the data you need without feeling like micromanaging can be a challenge. Time-tracking software is a compelling solution.

25 most popular open source software in education

We are seeing more open source software being applied in the education industry. This is no surprise since its specific advantages make it extremely attractive for educational institutions such as schools and universities. The widespread imperative is that more investments need to be made to facilitate digital education. After the pandemic, this became apparent more than ever. This article brings you the list of the most popular open source software in education.

Organizing Support with an Email Ticketing System

Organizing IT support can be challenging, especially if you rely on email as your primary means of communication. It doesn’t matter how many tags you create or how detailed your guidelines are; the tool is not meant for that, and thus your order is unsustainable. Luckily, an email ticketing system can fix most problems.

5 strategies for managing customer expectations

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences.