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Service portals prove to be more efficient for IT support services

For as much as everyone in IT knew about the importance of experience in previous years, 2021 really felt like the year where the true importance of it finally rose to the awareness of people working in all sectors of Enterprise IT. Companies are implementing Experience Level Agreements (XLAs) at a faster pace, and 85% of organizations also self-report understanding the need to deliver a better employee experience, according to a study by AXELOS and itsm.tools.

Time Management Plan

Time management plan is important for the success of any indiviual’s personal and professional goals. Time is something that we all have in common to complete tasks. We all get the same 24 hours in a day, and it’s up to us to make the most of them. In this blog post, we will discuss what time management is and how you can create your own time management plan. Time management can be extremely beneficial for your personal life and your professional life.

CIO Classified: Helping employees thrive in the hybrid workplace

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

Creating Efficiency for University Operations through Software

University operations play a pivotal role in creating a productive and successful learning environment. These are the foundations upon which the institutions are built. ‍ In order to manage a large number of students, staff, and resources, universities need robust systems that provide real-time data and transparency across all areas of their operations. Universities are complex organizations with a myriad of moving parts. Each university department has its own objectives, budgets, and personnel.

10 Workforce Management Trends for 2022 and beyond

The field of modern workforce management has seen tremendous growth in the past few years, and experts predict that it will only continue to grow over the coming years. Workforce management trends change over time to reflect the ever-evolving needs of businesses. The 2022 workforce differs greatly from earlier, and your workforce management strategy must change with it if you want to remain competitive in the coming years.

Improve customer experience with AI and conversational service

It’s impossible to overstate the importance of customer service. This is because 73% of companies now report a direct link between customer service and business performance, according to our 2022 Customer Experience (CX) Trends Report, and 60% of customers will now walk away after just one bad experience – a 22% jump from the previous year.

Top 15 Timely Alternatives in 2022, Tried & Tested

Check out this list of 15 best Timely alternatives. Compare the top features, pricing and user ratings to find out the best fit for your needs. Are you the one that chooses the best one after trying so many? Alternatively, if you've tried Timely for a few days and are now seeking the best option, this list will be helpful.