With the rapid digital transformation of enterprises, the role of robust IT service and ITSM in keeping businesses processes running smoothly is paramount. They’re necessary to keep the organization online and to make sure that digital processes create the best customer and employee experience. With more organizations going into completely remote or hybrid modes of work, the service desk has to adapt to provide robust IT to employees and empower them to carry out their jobs.

Goal setting is critical for effective product development and management. Through setting goals you can establish a clear direction and

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer service experience right has never been more important for retailers. Those that are ahead of the CX curve have their fingers on the pulse when it comes to the latest trends and technologies—they’re reaping the rewards, too. In fact, 66% of companies agree that there’s a direct link between customer service and business performance.

In a recent study commissioned by Zendesk, just 39% of customer service agents said they were confident they could respond to customers in a conversational, convenient way. And only 32% said they could effectively manage and monitor customer requests during the working day. Both of these findings reveal powerful truths. Customer service staff often feel overwhelmed, particularly when they have to respond to everything quickly.

We are forever being reminded that retaining existing customers is more cost-effective than going out and proactively trying to attract new customers. But at the same time, we are told that new customers are the lifeblood of any successful enterprise. So which is it?

We’re excited to announce the release of Zulip Server 5.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that is ideal for both live and asynchronous conversations. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day. Zulip’s 100% open-source software is available as a managed cloud service or a self-hosted solution.

11 best alternatives to Jibble with their details. Get their details. Check Apploye as the leading Jibble alternative. Jibble is a free and versatile time tracking program that can be used to keep track of projects, track employees' attendance, and manage payroll. However, there are several limitations and drawbacks to it. Additionally, you may consider switching to another software from Jibble if you find that it is not meeting your needs.

KPIs or Key Performance Indicators, are measurements that determine how well your organization is meeting its goals and objectives. KPIs are crucial to making data-driven decisions for your business. KPI dashboards provide a single screen of useful charts and graphs to easily measure your progress and performance. As such, when determining what KPI charts to use, consider your industry focus, project planning methodology, and business goals.

Software that adapts to changing business requirements will always stay relevant. A great project management tool helps teams stay organized and complete work on time. It optimizes processes that are otherwise inefficient so that team members can stay productive. With remote work, project management tools have become essential to maintaining open communication with stakeholders.

Focusing on intangible assets and creating KPIs to measure and manage key value drivers is more important than ever. Companies must strengthen these assets to ensure adaptability and resilience in the face of constant economic and cultural shifts. Find out how to develop intangible KPIs and leverage analytics and BI tools like software for employee monitoring to support them.