The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. Customers also expect support to be available 24/7 via self-service and AI solutions such as chatbots.

As organizations reimagine the future of work and the hybrid workplace, the employee digital experience will emerge as a key component to maintaining company culture. The past year has led companies to create experiences for their employees that are personalized, engaging and built on connections with a source of truth.

In the last few months, we have been working on a new Apps framework for developers. The idea behind this framework is to make it easier for more developers to integrate external applications or their own applications into Mattermost. But wait a moment, don’t we have Plugins for that? Yes, but Apps provide some advantages to developers over Plugins.

Risk managers are facing possibly their biggest challenge in these pandemics hit times. Increasing regulatory pressures, complex demand from remote worker management, aligned with previously unseen volumes of data. This perfect storm of circumstances is driven by the complexity and demands of risk management, each with their own unique compliance and regulatory challenges. Across all sectors, radical transformation is required to address increasing internal and external challenges.

Toggl Plan is a project management software made for busy managers but tends to be lacking many of the features and functionality required for other team members to work productively which is why we put together a all inclusive list of Toggl alternatives you should take a look at.

The future of work is here, and many businesses are now adopting new ways of working. Why? We have moved on from the industrial age to the age of technology. The new generation of employees prefers a digital workplace that uses advanced technology and allows them a certain degree of autonomy. Additionally, the Covid 19 pandemic has made it even more critical for companies to adopt new working systems that help them survive and grow in an ever-changing business environment.

Continued Coronavirus uncertainty and employee preferences are delaying in-person returns to the office, making long-term workplace disruption an inevitable part of today’s business environment. According to Gartner, 82 percent of company leaders plan to allow people to work remotely at least part of the time moving forward.

Maslow's hierarchy of needs is a motivational theory in psychology outlining a five-tier model of human needs as hierarchical levels within a pyramid. Maslow posited that human needs are hierarchical and that his pyramid lists the needs from most basic to the least basic. So, according to Maslow, one would start at the bottom and only when one's needs at that level are satisfied would one think about the next higher level.

At M-Files, our goal is to provide knowledge workers with the connected content and intelligent automation they need to empower a smarter way to work. However, we wouldn’t be who we are today without our amazing customers.

We can all agree bugs are a problem. They affect your customers' experience with your software and pose a real threat to your profitability. Unaddressed, bugs make people stop using your products, uninstall your apps, and force customers to look at your competitors for solutions. That's why it’s vital that you have a reliable process for handling bugs in your software.