Teams | Collaboration | Customer Service | Project Management

Messaging

Building Strong Bonds Remotely: Fun Ways to Connect a Remote Team

In today's business world, more and more companies are having their employees work remotely. This means people can be flexible with their work, which is good, but it also brings some problems. One big challenge is ensuring that teams of workers far away from each other can still work well together and get along. In this article, we will look at ways to help teams bond and work together nicely, even when working from different places.

10 best open source live chat solutions to engage your customers

Yes, you know all about live chat and its advantages. But what makes open source live chat so different and how can it help you serve your customers better? Today, live chat has become a staple in customer service. Customers can send their inquiries via a simple chat widget on a website and can get a swift response from the team. However, as every business is unique, it may require a custom live chat for their needs.

Element X preview is now on Android too!

Psst… don’t tell anyone, but: Android development on Element X has now caught up with iOS and we’ve released an early edition of Element X in the Google Play Store. Since we published our first release of Element X for iOS on the App Store in July, we’ve been swamped with Android users asking how to get involved too; and so now we’re officially making Element X goodness available on both platforms.

The 10 best business chats for a connected workplace

As distributed workspaces have become the norm, organizations started relying on business chats to streamline internal communication. Nowadays, chats do much more than messaging: they let you initiate 1:1 and group project discussions, create channels, share files, send reminders, access conversation history, and more. In this blog, we have covered the 10 best business chats to help you build a closely-knit workspace. Read on to choose one that works best for you.

8 Types of Communication Models and How They Differentiate

Communication plays a vital role in our everyday lives, shaping how we connect, comprehend, and interact with others. In this article, we will go on an exploration of eight diverse communication models, each offering valuable insights into the intricate processes that govern communication and collaboration in the workplace. From classic theories to modern frameworks, we will take you through the fundamental principles that underpin successful communication.

Building a Sovereign Digital Workplace In the Public Sector: A Guide to Improve Team Collaboration

(This is a recording of the live session between Rocket.Chat, Collaboard, and Pexip.) The average employee attends 62 monthly meetings — this can take up to 15% of an organization’s collective time. Poor team collaboration is one of the biggest culprits for unnecessary and unproductive meetings. Rocket.Chat, Pexip, and Collaboard have been helping organizations to collaborate remotely (and securely!) for years now. In this session, the three companies will come together to share our best practices for organizing, structuring, and conducting online meetings.

Communication Etiquette: Best Practices for Engaging with Customers Online

In an age where every click, like, and share holds monumental value, navigating the landscape of online communication can be a daunting task. As business engagement blurs into the digital realm, it is essential for companies to understand the essence of communication etiquette when interacting with customers online. This holds especially true as successful customer engagement holds the potential to contribute to a significant 23% increase in business revenue.