A customer’s perception of your brand, including everything from social media ads to eventual purchases, is called customer experience (CX). On the other hand, customer service is simply a customer’s interaction with someone from your customer service team. That individual may be helpful, but your company should follow that with personalization or feedback implementation to create a holistic positive customer experience.
Telecommuting has increased in popularity among employees and employers. Rather than sitting on congested highways during morning and evening commutes, modern workers can go to work at home, using technology to connect them with coworkers, customers and suppliers. Employees can spend the reclaimed time with family and friends or fulfilling personal obligations.
Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, live chat has emerged as a must have customer communication channel for sales and support. To help companies meet customers on their preferred channels, we’ve launched a new, highly customizable chat widget which can be easily deployed.
Do you know how to enable successful project implementation? With the support of the right tools and resources, it’s never been easier to optimize your workflows around efficiency to deliver exceptional results for your customers. StartingPoint can help to solve disconnected workflow experiences to ensure project implementation and delivery is as smooth as possible. According to research from PWC, digital project management software increases performance.
Running an organization program management specifically takes, a great deal of organization. As the word implies, companies struggle to scale unless they are able to properly establish, plan, work towards, and measure their goals. The act of orchestrating some or all of the projects within an organization is called program management.
Worried about how to monitor employees working from home? Don’t be! With the right employee monitoring software, you can easily keep track of your remote workforce. And from reducing micromanagement to boosting remote employee productivity, it offers several benefits for both employees and employers. However, before you can monitor remote employees, you must be aware of all the legal aspects surrounding it. Don’t worry.
