We all want to be successful in what we do. But to be successful, we’ve first got to define what success is– otherwise, we’re just working aimlessly. Think of it like this; you get in your car, and you start driving– with no destination in mind. Where are you going? Where will you end up? What’s the outcome going to be? Sure– you might have a nice drive. Or you might get hopelessly lost.

“The customer is always right.” If you’ve ever worked a day in the service industry, you’ve seen this slogan plastered on a break room wall. The idea was coined by a turn-of-the-century retailer, and it’s so common that many businesses make it a mandate for their customer service teams. But, like any principle, “the customer is always right” shouldn’t be taken literally.

Collaborative processes are essential to create an organization that is on the same page and in sync with one another. A collaborative process and culture in the workplace is defined as the existence of open and free-flowing interchange of information, data, skills, and sometimes even customers and clients when necessary. It is the opposite of a “hoarding” culture, where employees feel that every man or woman is out for themselves.

While the COVID-19 pandemic has changed workplace dynamics globally, many businesses are now opening back up. If you want to get your employees back to doing their full duties or working from an office, you may face a few challenges. Some employees may look forward to the change, while others may be nervous or unwilling to cooperate. A phased return to work may be the solution to this human resources dilemma.

For companies that have very established workflows for their ticket and project management, it can be difficult finding the right software to properly reflect them. In certain instances where the workflows are a little less traditional, it can be even more of a challenge to ensure the right customizations are possible. When a translation company came to us with some specific use cases in mind, we knew that this would be a great test of OneDesk’s abilities.

When your employees work together as a team, they are more productive and efficient. But, the problem that many organizations are facing is that they tend to focus on individual tasks rather than tasks of a team. Due to work from home culture, effective teamwork becomes challenging for many businesses. So, for promoting teamwork in the workplace, your aim should be to make your team think as a collective unit.

Encrypted communication and collaboration app Wire claim that it is“the most secure collaboration platform.” I had heard this before, many times in fact, but had never seen any proof of this notion. One of the ways the company does this is via encrypting every message sent and received, reducing the chances of a malicious intrusion.

Mattermost v5.38 is generally available today and includes the following new features (see changelog for more details).