Teams | Collaboration | Customer Service | Project Management

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How Overworking Affects Productivity

Overworking reduces employees’ productivity levels, and this makes it bad for business. Research shows that there is a correlation between overworking and the productivity level of an employee. Besides, overworked employees usually perform poorly in their duties. Many studies show that workers’ productivity level is higher when they work for less than 40 hours per week instead of working more than 50 hours per week.

Understanding project deliverables: A complete breakdown with examples

There’s no denying the key role project deliverables play in completing projects on time, on budget, and with minimal friction. They help set stakeholder expectations, instruct your team members, and provide you with a step-by-step action plan for achieving your project’s goals. When you consider their wide-reaching implications, it becomes clear that you can’t afford to coast by with only a surface-level understanding of these critical project elements.

Digital-first customer service - it's good for customers and the bottom line

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. Customers also expect support to be available 24/7 via self-service and AI solutions such as chatbots.

[Webinar Recap] Trends transforming employee experience and company brand in 2021

As organizations reimagine the future of work and the hybrid workplace, the employee digital experience will emerge as a key component to maintaining company culture. The past year has led companies to create experiences for their employees that are personalized, engaging and built on connections with a source of truth.

Building an Integration? Here's When to Use Apps instead of Plugins

In the last few months, we have been working on a new Apps framework for developers. The idea behind this framework is to make it easier for more developers to integrate external applications or their own applications into Mattermost. But wait a moment, don’t we have Plugins for that? Yes, but Apps provide some advantages to developers over Plugins.

Risk Management Transformation

Risk managers are facing possibly their biggest challenge in these pandemics hit times. Increasing regulatory pressures, complex demand from remote worker management, aligned with previously unseen volumes of data. This perfect storm of circumstances is driven by the complexity and demands of risk management, each with their own unique compliance and regulatory challenges. Across all sectors, radical transformation is required to address increasing internal and external challenges.

New Ways of Working for Modern Organizations (2021 Guide)

The future of work is here, and many businesses are now adopting new ways of working. Why? We have moved on from the industrial age to the age of technology. The new generation of employees prefers a digital workplace that uses advanced technology and allows them a certain degree of autonomy. Additionally, the Covid 19 pandemic has made it even more critical for companies to adopt new working systems that help them survive and grow in an ever-changing business environment.

Your Productivity Metrics Are Outdated: How to Assess Employee Output in 2021 and Beyond

Continued Coronavirus uncertainty and employee preferences are delaying in-person returns to the office, making long-term workplace disruption an inevitable part of today’s business environment. According to Gartner, 82 percent of company leaders plan to allow people to work remotely at least part of the time moving forward.