Time management is an essential skill that everyone should learn to boost their productivity. When you’ve good proper time management strategies, it’s much easier to complete and achieve goals. In definition, time management is how we use our time to finish tasks effectively. We live in a time when distractions are everywhere, and staying focused is challenging.

Performance analysis is an important aspect of managing any business and if done properly can help management teams use data analysis to their advantage to further business growth. The old adage “what gets measured, gets improved” isn’t quite true. What gets measured simply gives an empirical basis for improvement.

In today's modernizing environment, team members can no longer rely on one-on-one interactions with colleagues and communicating every petty information or transferring essential files via email, which can be a time-consuming process due to its etiquettes. Choosing team communication tools can be the best decision because it not only improves communication but also team productivity, collaboration, and time management.

Hi all, We’re incredibly excited to release major new versions of Element across all three platforms, introducing Voice Messages at last as a first class citizen! Element Web/Desktop 1.8, Element iOS 1.5 and Element Android 1.2 are here today (today-ish, depending on time zones and platforms), fulfilling all your voice messaging fantasies. Grab it whilst it's hot!

It’s essential that you know how to assess and analyze productivity in order to boost your enterprise team’s performance. Dive into these valuable tips for conducting productivity audits!

Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while centers had some agents working from home, the overall percentages were quite low.

There are several approaches to creating a dashboard for sharing your most important metrics - we covered the most common ones in this article. Often the decision over which approach to take boils down to building your own (or hiring someone to build one for you) or going with an off-the-shelf KPI dashboard solution like Geckoboard. Here we’re going to discuss the pros and cons of build versus buy to help you make an informed decision as to what’s the right approach for you.