Teams | Collaboration | Customer Service | Project Management

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How CX leaders across industries can flex their agility

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. But last year, businesses of all types were forced to restructure business plans and adapt to a changed world nearly overnight. Suddenly, the value of agility became more obvious than ever. But agility isn’t just something you need during extraordinary circumstances like a global pandemic.

Outsourcing to China: Pros, Cons & Best Practices for 2021

Outsourcing to China is a strategy that has led several businesses to success. However, it can also lead to financial losses if done with insufficient information and poor planning. But, don’t worry! We’ll guide you through it. In this article, we’ll discuss the 9 key benefits and 4 major challenges of outsourcing to China. We’ll also go over a few steps you can take to outsource to China successfully.

The Top 13 Websites to Find Talented Developers Online (2021)

Whether you own an emerging startup or an established business, you’ll probably require a web developer or mobile app developer at some point. However, finding and hiring developers that fit your company’s needs can take months! So you may choose to find developers online — ones that can instantly join your project. But with hundreds of websites available today, how do you know which one is right for you? Don’t worry.

Element raises $30M as Matrix explodes!

The world has truly woken up to the age of decentralised communication. The US congress is releasing the ACCESS Act bill to enforce interoperability and data portability between platforms; the EU is pushing forwards with the Digital Markets Act for the same - and the German national healthcare system has published its plan to standardise 150,000 healthcare organisations on Matrix.

Budgeting projects with remote employees

For successful projects, budgets are like a backbone. However, when it fails and exceeds the limit, things can take an unfortunate turn. That’s why it is always mandatory to stay in check with the investments. While it’s pretty complex to execute everything within the budget, you can implement specific tactics that can encourage the same. Today, we will enlighten you with some simple techniques that can help in project budgeting.

Everything you need to know about omnichannel customer experiences in 2021

Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through photos, you see an ad on Instagram for an all-inclusive tropical getaway from an online travel agency. You click on the ad and start researching the property. You open your laptop to read reviews before you complete your booking.

Meet the new Confluence Cloud for Microsoft Teams app

The new Microsoft Teams and Confluence Cloud integration lets conversation flow in Teams while leveraging the collaborative editor and flexible organization of Confluence. Unlock a more open, cohesive flow of information within your team with less time spent flipping between windows and searching for your notes.

Education Sector - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.