Curious about the differences between customer service vs customer experience? Many organizations use the terms customer service and customer experience interchangeably. However, they don’t mean the same thing. From the point of activation to their approaches, there are a lot of differences between both. In this article, we’ll explore what customer service and customer experience are and highlight five key differences between the two.
Outsourcing is a cost-effective way of handing over specific business processes to a third-party company. But it’s not without its risks. You should have a comprehensive outsourcing agreement with the service provider to minimize these risks, detailing everything from payments and data protection to milestones and penalties. In this article, we’ll explore what an outsourcing agreement is, three types of outsourcing agreements, and 15 components you must include in your contract.
Email marketing may not always receive the same level of fame and attention as other digital marketing channels, but for many businesses, email continues to be the backbone of their communications plan. Whether it’s increasing direct sales or supporting your longer term brand building, the performance of your email marketing strategy can have significant implications for the health of your business, overall.
The October 2021 release of OneDesk went live on October 2nd, 2021 and included the following new features.
Wire continues to provide teams with the most secure and user-friendly collaboration platform, including how teams can access our products and features. We’ve streamlined our subscription model to a simple tier system: Wire for Free, Wire for Enterprise, and Wire for Governments based on our users’ feedback. Wire will be retiring the old Wire Pro, Enterprise, and Red bundles.
One of the most important things to understand about the types of legacy systems that you're likely dealing with is that you're talking about so much more than just a minor inconvenience. Legacy solutions may start out helpful, but they typically don't last that way for every long. Before you know it, your IT teams will be struggling to manage the growing number of disconnected applications and data sources across your enterprise.
The past 18 months have taught business leaders that flexible work and collaboration environments can be the key to business continuity—whether the business is office-centric, hybrid, or distributed. The proof is in the numbers: In 2020, the collaboration software category exploded, growing five year’s worth of users in the first six months of the year alone.
We recently had the opportunity to speak to a student audience at Serverless Days and came up with some insights that we felt were worth sharing with a wider audience. Please take a look and let us know your thoughts @trycourier. Serverless architecture is relatively new, yet many startup developers prefer building their foundation on a Serverless framework. But what's with the hype?
