Building a successful customer support team isn't easy, especially in a remote environment. But, it can be done, and we'll show you how.

Although cross-functional collaboration has become a buzzword in recent years, it’s not a novel concept. Working across different teams has been around for decades, dating back to the 1950s. Today, it’s a standard approach in most workplaces. According to Deloitte, 83% of digitally maturing companies report that they use cross-functional teams. But why has cross-functional collaboration become so popular? One word: innovation.

Employee time-tracking can be quite challenging due to various reasons: However, numerous tracking solutions exist to address these challenges. The tricky part is choosing the right & customizable work-hour management tool that fits your business requirements. To simplify your decision-making process, we’ve compiled a comprehensive list comparing 9 top-time clocking apps suitable for small businesses in 2023.

As the sunset date for Skype for Business looms, many organizations still grapple with its impending end. Announced two years ago, the "end of life" phase signifies more than just a transition; it's a critical juncture for IT leaders and C-suite executives to reassess communication tools and data security strategies.

Human Resources (HR) is an ever evolving discipline — thanks to constant advancements of corporate policies and technology, but also because humans are, well, complicated. Great organizations understand the need to adapt and evolve with the demands and expectations of their most valuable resources (employees). That’s where HR tech can make a big impact.

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

We all know that mastering productivity is the key to success. The Flowtime Technique is a method designed to supercharge efficiency and focus. This technique aims to minimize distractions and help individuals enter a deep concentration called “flow.” Studies show that multitasking can lower the productivity by 37%. So, adopting the Flowtime Technique could transform how you approach tasks, leading to heightened productivity and better work-life balance.

Working from home has been popular in recent years despite its advantages, such as happier employees, lower operating expenses, a high percentage of staff retention, and more. However, several things need to be considered to resolve the challenges of managing remote employees. Employers may readily alleviate these challenges of managing remote employees with better planning, employee monitoring tools, and software assistance.