How to add files in Slack
Learn how to share files in Slack for centralized communication with your team.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Call Center Shrinkage And Measures To Reduce It
Shrinkage is a complex problem that is common in many call centres. As the industry rises, problems become more persistent. Therefore, call centre shrinkage needs to be taken into consideration. Why and how let’s.
Air-gapped collaboration: a must-have for defense and government
Protecting sensitive data is critical, particularly in the defense and government sectors. The defense sector handles sensitive information that, if disclosed, might jeopardize national security. Additionally, Ransomware as a Service (RaaS) is becoming big business. So, the digital battleground is just as important as its physical equivalent. One option to ensure safe mission communication is to use a self-hosted, air-gapped environment.
How to create an Aircall dashboard
Dale shows us, step-by-step, how you can build an Aircall dashboard using Geckoboard. We also cover some of the ways an Aircall dashbaord can boost your Sales or Customer Service teams.
Guide to Physical Annual General Meetings in the Digital Age
Beyond the presentation of financial reports and performance, annual general meetings serve as vital pillars of corporate governance. They serve as a forum where shareholders and stakeholders convene for discussions, dialogues, and decisions crucial to the organisation’s trajectory.
Achieving Peak Performance at Workplace | The Productivity League Ep.21 | We360.ai
In this engaging talk show, we're diving deep into the realm of performance reviews, focusing on the power of open communication. Expect to gain insights into fostering transparency, building trust, and navigating feedback effectively. Our expert panel will share practical strategies for both managers and employees to enhance performance review discussions. Whether you're seeking to improve your feedback delivery or receive constructive criticism with grace, this session offers actionable advice to help you thrive in your professional journey.
From chaos to clarity: How project workflows lead to success
Careful planning and organization are the not-so-secret sauces behind any successful project. To avoid chaos, confusion, and rework, you need to know what’s happening, who’s doing it, and when it needs to be done. But to plan a winning project, it’s not enough to know the what, who, and when. You also need to understand the how. That’s where your project workflow comes into play.
XLAs - What They Are and How to Approach Them
Experience management is a hot IT service management (ITSM) trend, bringing with it experience level agreements (XLAs). However, if you’ve tried to find an agreed-upon definition of what an XLA is online, you’ll find that there isn’t one. Besides, as with service level agreements (SLAs) and service-level metrics or targets, the term XLA can also have multiple meanings. To help, this blog sheds some light on what XLAs are and how best to approach them.
What is Employee Analytics? Learn Key Metrics, Importance, and Tracking Methods
Every organization wants to perform its best to survive and surpass the competition in this fast-paced world. It cannot walk by itself, it cannot run by itself, it cannot fall by itself, it cannot rise by itself, nor it can reach anywhere by itself! Put simply, every organization relies on its workforce to aim and fulfill its goals. This implies that a business’s performance is directly related to that of its employees!
Navigating Workplace Rules: Insight intoDisciplinary Infractions and What TheyMean for Employees
Disciplinary actions in the workplace refer to measures taken by employers to address employee behaviors or performance issues that violate company policies or standards. These actions are designed to correct and prevent undesirable conduct, ensuring a productive and safe work environment. The process is not merely punitive; it also serves an educational purpose, aiming to guide employees back to acceptable standards of conduct.