Discover the pros and cons of five top customer support tools. Learn how to optimize their performance by pairing them with an activity monitoring solution like Insightful, and deliver exceptional customer support.

Insightful's computer screen monitoring software delivers unparalleled protection against unauthorized software use, reinforcing your company’s digital integrity and compliance with industry standards.

Today remote work and hybrid work modes have become the most preferred work modes worldwide. However, Businesses worldwide are facing the new challenges of managing employee productivity during these work modes. Since these work modes eliminate the face-to-face interaction between employees and employers, productivity monitoring software can be a boon.

ITIL (Information Technology Infrastructure Library) is a framework for IT service management that has been widely adopted by organizations around the world. ITIL 4 is the latest version of the framework, and it includes several significant updates and changes from previous versions. In this post, we’ll explore what ITIL 4 is, how it differs from previous versions, and the benefits that companies can expect from implementing it, with statistics and data to support the claims.

Automated user provisioning is the IT pro’s best friend — especially when it comes to employee onboarding. Manual provisioning and deprovisioning of user accounts can be time-consuming and error-prone, delaying productivity as new employees sit idle, waiting for the tools and systems they need to do their work.