If you manage a Contact Center and work fully remote or hybrid, then you will have already learned that the typical setup of an in-person Contact Center just won’t cut it anymore. The biggest challenge facing most remote teams is communication, you don’t have everyone in the same room or even on the same time zone. When it comes to managing, motivating and monitoring a distributed Customer Support team, adopting a remote-first approach to communication is crucial.

We surveyed 15,000 global desk workers to understand their unique personas, how they prefer to communicate and what they think of modern technology.

When it comes to creating automated process workflows, there is no shortage of tools on the market. StartingPoint is a great example of a workflow automation platform that makes it easy for even the most non-technical users to create automated process workflows in just a few simple clicks. ‍ The real magic happens when you define a sequence of tasks for the tool to follow, achieving a specific goal with machine-like efficiency and precision. ‍ ‍

Amazon, a prominent corporate entity in the United States, has been garnering attention for its endeavors to encourage employees to return to the physical office. In a significant move, the company is authorizing supervisors to dismiss employees who oppose its return-to-office directive. This article will delve into this recent development and its implications for Amazon’s workforce.

Effective government-citizen communication is crucial to promote participatory governance and informed decision-making. In today's world, governments must re-imagine the way they connect with citizens. The nature of communication and participation is moving online, just as a lot of public services do. For example, Germany made all public services accessible online in 2022 through a federal Online Access Act.

We’ve made tremendous progress with Element X. It’s just six weeks since the Ignition release and, with this new update, Element Call is now fully embedded!

Explore the consequences of workplace adult content consumption on productivity and cybersecurity. Learn how Insightful’s business activity monitor can empower employers to monitor, educate, and safeguard their teams. Take action to secure your company's digital space now.

Discover the most common compliance issues faced by businesses with a global remote workforce and get tips and tools to stay compliant.