Whether you’re an IT technician or an ardent PC gamer, you need to ensure that every part of your computer is up and running efficiently. However, your computer’s task manager can’t give you a full picture of what’s actually happening inside your PC. Fortunately, the right PC monitoring software can help you out here.

Citizen participation has taken center stage in the quickly changing terrain of modern administration. Governments worldwide are realizing how crucial it is to improve public services, increase transparency, and involve citizens in decision-making processes. In this context, citizen engagement platforms have emerged as critical instruments in this attempt.

In the ever-evolving world of SaaS service management platforms, recognition matters. Not just for the companies that receive them, but also for the clients they serve and the industry as a whole. We’re thrilled to announce that Vivantio’s service management platform, has been recognized as a Category Leader for Fall 2023 by SourceForge, the world’s largest software review and comparison platform.

Hey there, fellow task jugglers! Ever found yourself drowning in a sea of tasks, gasping for a breath of clarity? You’re not sailing alone. The waters of task and project management can get choppy. But guess what? There’s a lighthouse in sight, and it’s called the Eisenhower Matrix. A buddy of mine once quipped, “In order to do great things you have to not do some good things.” And boy, did that hit home!

Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. So, how can you keep costs in check and avoid letting your expenses bloat? Let’s cover 11 tactics for tackling call center cost savings, including ideas for everything from advanced technology to employee retention.

Managing remote teams presents unique challenges for employee wellness and mental health. This post explores the impact of remote work on employee well-being, and provides actionable strategies for managers to better support their remote teams.