If you are looking to unify User Management capabilities into your IT Service Management solution, the InvGate Service Desk and Active Directory integration will do the job. By connecting these two tools, you can centralize user accounts, automate user provisioning, and enhance security measures throughout your IT Support process. Join us as we walk step by step through the configuration process and explore how this integration can positively impact your ITSM operations.

Remember a time when someone at work recognized you—whether for a routine effort, a significant achievement, or simply your dedication to the organization over time? Reflect on how that recognition made you feel. That’s the feeling the best employee recognition programs spark in those they shine a light on.

How enterprise companies can create deeper connections by using AI and automation.

The time spent in meetings has been rising by up to 10% over the past 20 years. This is why modern boards are imposing to have agenda-driven meetings that waste no one’s valuable time. A typical board meeting agenda not only set topics or priorities, but also keep the board focused on what needs to be addressed. In this article, we will explore more about its importance, and how to create a meeting agenda that doesn’t waste your participants’ time.

The concept of online teaching isn’t new. However, teachers, especially the non-tech-savvy professionals who’ve spent years practicing chalkboard teaching methods, didn’t see it coming until the COVID-19 pandemic left institutions with no other option. That’s when the power of online teaching and learning became more evident, and it continues to flourish with no end in sight.

Whether you’re a business owner, manager, or employee, you must be aware that working from home has become the new norm for corporate due to the numerous advantages & flexibility it provides to the workforce. However, designing a work-from-home policy that works for employees and employers alike can be quite challenging. That’s why we’re here to help.

Long wait times, unhappy customers, disengaged agents, and high turnover: call center problems can have cascading effects that significantly impact your bottom line. Whether you manage a single call center or oversee several outsourced contact centers, finding the root cause or seeing the bigger picture isn’t always easy. In this article, we’ll cover 10 of the most common contact center issues and share actionable steps to resolve them.

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.

Get in-depth insights into the most impactful software development trends of 2023. Our comprehensive review covers everything from blockchain applications and cloud computing to emerging tech like AI, ML, and quantum computing. We also delve into the tools like Insightful’s remote employee attendance tracking system and remote employee monitoring tools that are supporting remote development teams in this rapidly evolving landscape.

In today’s fast-paced and ever-changing business landscape, innovation is a key driver for success. Organizations are constantly seeking ways to foster creativity, streamline processes, and improve collaboration to develop and deliver products or services quickly and at scale. Visual workspaces have emerged as a powerful solution, facilitating communication and ideation across teams and departments.