WAIT! Call centers are still a thing? Surprisingly enough, they are! Even though we have all this mouth-dropping technology, people still prefer human contact, and call centers do the work. If you stumbled upon this blog post it means you are either running a call center or you are planning on settling one, either way, it’s important to continuously perform call center monitoring! In this blog post, we’ll discuss tips, tricks, and best practices for call center monitoring.

This comprehensive guide unpacks the major remote work trends defining the software industry in 2023. Learn about how the landscape is changing and the strategies businesses are using to navigate this new normal. Discover how remote workforce management tools like Insightful can help.

Microsoft Teams’ Approvals app is one of many flexible, capability-enhancing features in an already leading platform. It allows users to quickly create, manage, and share approvals in Teams. The outcome? Saving plenty of time and streamlining workplace operations for greater efficiency and accuracy. If you’re new to this recent addition to the Teams platform, you may be looking for ways to further enhance its effectiveness and ease of use.

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.

Perfecting the roofing craft isn't just about mastering the hammer and nails - it's about leveraging technology too. Meet the new-age assistants of the roofing world, the Roofing Contractor Business Software, designed to handle everything from precise estimations to customer relationships. Dive into our top 10 picks and discover how the right software can boost your roofing business's productivity. Let's upgrade your toolbox and take your business to new heights together.

A constructive team meeting agenda can make all the difference in saving time and maximizing outcomes in Microsoft Teams. By taking the time to prepare through a few key principles and agenda templates, you’ll prevent participants from feeling frustrated and disengaged. It will also ensure everyone arrives with a part to play in a productive, informative discussion.

Project management is important in all industries, but healthcare could benefit the most from a comprehensive strategy. As the healthcare industry continues to suffer from budgetary constraints and a talent drought, a healthcare project manager becomes the light in the dark. However, there are several healthcare project management challenges that stop managers from getting the most out of their projects.