Teams | Collaboration | Customer Service | Project Management

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Realizing the Vision: Inspiring Change and Driving Adoption in B2B Customer Service

This is it! The tenth and final post of our ten-part series covering The Complete Guide to Customer Service Transformation, where we summarize and help illuminate a path to inspiring change and fostering widespread adoption of your vision for B2B service excellence.

6 steps to create a daily schedule template

A daily schedule is an excellent way to manage life’s moving parts. It can give you structure, reduce stress, and increase productivity. When you create your daily schedule template in an online tool, you’ll have the added flexibility to make changes and track updates in real-time. Plus, by visualizing your work in multiple ways, you can plan your day and set yourself up for success. Sometimes it feels like you don't have enough hours in the day.

Jira Align Product Overview | Jira Align Product Demos | Atlassian

Jira Align connects the work that IT, Dev, and business teams are doing with the organization’s goals and objectives, enabling executives to fund, manage, and execute their portfolio of projects with an outcomes-based approach. Watch this short overview video to get a deeper understanding of why companies use Jira Align to power their enterprise agility.

Decoding the 70-hour work week - Making sense of Infosys Founder Narayana Murthy's insights

In a recent podcast interview, Narayana Murthy, the founder of Infosys, shared his insights on why young Indians should aim for a 70-hour work week. The comment has generated quite a buzz, sparking debates about work-life balance and the realities of the modern workplace. However, one thing is clear: Murthy was not talking about grinding away aimlessly for 70 hours but about targeted, purposeful work.

Why automated user provisioning matters: Benefits, vendors, support and more

Automated user provisioning is the IT pro’s best friend — especially when it comes to employee onboarding. Manual provisioning and deprovisioning of user accounts can be time-consuming and error-prone, delaying productivity as new employees sit idle, waiting for the tools and systems they need to do their work.

Top 11 Scrum Tools of 2023: Features & Costs

Do you use Scrum to manage your projects? If your team follows the Scrum methodology, you’ll find great value in this compilation of top-notch Scrum tools. These software solutions designed for Scrum empower you to streamline your Agile and Scrum projects, enabling greater productivity within shorter timeframes.

Monitoring Single Page Applications with Synthetics and Browser-based RUM

Businesses today are increasingly dependent on Single Page Applications (SPAs) for better user experiences. A Single Page App is when a user loads a web document and the application then updates different parts of the page with background requests. This is opposed to the more traditional Multi-page Applications (MPAs) where each click loads a different web document. Like the way you’re (hopefully) reading different pages on this web server.

Elevating Productivity Through the Eisenhower Matrix: A Game Changer in Task Prioritization

Hey there, fellow task jugglers! Ever found yourself drowning in a sea of tasks, gasping for a breath of clarity? You’re not sailing alone. The waters of task and project management can get choppy. But guess what? There’s a lighthouse in sight, and it’s called the Eisenhower Matrix. A buddy of mine once quipped, “In order to do great things you have to not do some good things.” And boy, did that hit home!