Since debuting in 2017, Microsoft Teams has taken the lead as a collaborative work platform for professionals. It covers a wide array of industries and occupations, with over 270 million active daily users as of 2022. Aside from its function as an easy-to-use communications platform, one of the most notable features driving its success is the option to share and edit files quickly and easily.
In an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a necessity. A customer service channel strategy determines how your business will communicate with customers, addressing their concerns, resolving their issues, and ensuring their satisfaction across various channels. It is a roadmap to customer satisfaction, loyalty, and ultimately, business success.
As a call center manager, you’re constantly trying to strike a balance between scheduling enough agents to handle calls and keeping your staffing budget as tight as possible. To hit your call center KPIs (key performance indicators) reliably, getting this balance right is essential. However, you’re wasting time and money if you’re not using a proven forecasting method or still scheduling with spreadsheets (or pencil and paper).
Whether you hold a meeting in person or online, it’s easy to forget items discussed with the deluge of information that’s usually presented. Fortunately, taking meeting minutes is an excellent way to increase productivity and generate a precise record for later use as a reference point. On platforms like MS Teams, minute-taking is no longer done manually but through software such as Convene in Teams (CiT).
From defining virtual bookkeeping assistants to understanding their immense benefits and ways to hire and manage them, this comprehensive guide equips you with everything you need to know. Learn how Insightful's software for monitoring employees plays a critical role in facilitating this process.
Once upon a time, in the bustling city of Mumbai, Mr. Murthy ascended to the prestigious role of CEO at the venerable XYZ Bank. As an ardent visionary, Mr. Murthy keenly grasped the urgency of digital transformation to secure the bank's standing in the swift currents of modern finance. Filled with excitement and determination, he embarked on a compelling journey to lead the bank into the digital age.
