Teams | Collaboration | Customer Service | Project Management

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The Growth Mindset Strategy: A Blueprint for High-Level Management

Are you looking to take your business or team management to the next level? Do you want to challenge yourself to develop a strategy to motivate and engage your staff while producing maximum results? If so, then the growth mindset strategy is for you. This article provides an in-depth look into how this approach can help high-level managers get more out of their employees and explain why it works so effectively. With a growth mindset, everyone will feel happy and supported.

How to Integrate Multiple Help Desks Into One ITSM Solution

Managing multiple help desks across different departments and teams is challenging. And working with various vendors adds an extra layer of complexity, inefficiency, and expenditure. But there's a way to integrate multiple help desks into one ITSM solution, as you can see in this video! Having a single point of contact has many benefits, including: So, what are you waiting for? Unify the help desks of multiple departments into InvGate Service Desk and consolidate your IT, HR, Finances, and Maintenance service offering!

Fun icebreaker questions and team building activities for virtual team bonding

This article was originally published on April 13, 2020, and was updated on Sept. 29, 2023. Virtual team bonding activities like fun icebreaker questions are a great way to knock down virtual walls and help teams get to know each other.

The wrap-up: 5 key takeaways from the 'Time-tracking framework to keep your team engaged' webinar

We recently had the pleasure of sitting down with Marcel Petitpas, Co-Founder and CEO of Parakeeto, to unpick his surefire time-tracking framework for agencies. If you’re an agency leader who has ripped up your time-tracking methodology and thrown it out the proverbial window (let’s face it, who hasn’t?) then this blog is for you. Time-tracking is notoriously difficult to get right, but with Marcel’s guidance and the right tools in place, it really doesn’t have to be.

Values of Idle Time Tracking for Businesses

Idle time which is also known as free time or unproductive time is time when employees are not engaged in any productive work. This includes break time, meeting time, etc. The prominent causes of idle time in offices are system breakdown, seat shifting, interrupted internet connections, personal breaks, strikes, meetings, and similar other reasons.Since employee idle time is a crucial component of workplace productivity, knowing it better is essential.

Abby Sininger on How to Become a Help Desk Technician

Have you ever wondered how to become a Help Desk Technician? Success in this dynamic field hinges on three crucial ingredients: adaptability, dedication, and the ability to build meaningful connections. In the 68th episode of Ticket Volume, our host and InvGate Product Specialist, Matt Beran, engages in a captivating conversation with Abby Sininger, a rising star in the world of IT.

Preventing Employee Burnout: A Holistic Approach

In an age where productivity reigns supreme, employee burnout lurks in the shadows. Dive into our comprehensive guide on understanding, preventing, and mitigating burnout. Explore data-driven insights on employee burnout and discover holistic strategies, including the transformative role of Insightful's remote employee management software, to foster a healthier, more resilient work environment.

The principles of lean project management

Did you know that businesses waste $1 million every 20 seconds because of poor project performance? It’s a staggering number for sure, and for growth-focused agencies especially, it’s a statistic to avoid becoming a part of. That’s where lean thinking comes into play: to help agencies avoid waste and inefficiencies and keep projects more streamlined and profitable.

Boosting email conversion rates: Best practices and key metrics

The stats about email marketing ROI seem almost too good to be true: $36 for every $1 spent is a heck of a return. But results like those don’t happen simply by deciding to send a few sporadic marketing emails. They happen when you send the right emails to the right people at the right time, pushing them to the right outcomes.