6 tips to make the most of your performance review
Your performance reviews should feel like an opportunity, not an obligation. Here’s how to make the most of the process.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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The high TCO of a stale, outdated intranet - and why you should modernize it
Total cost of ownership (TCO) is a pivotal metric in evaluating the value of your intranet — and the direct and indirect costs of a stale intranet hurt more than your organization’s bottom line.
7 time management myths you should stop believing today
Time management is a valued skill in all stages of life. From school to the workplace to home, good time management helps people schedule tasks in order of priority. There are a lot of tips on time management due to its wide range of usefulness. Some of the tips are useful, while others might not be as effective at improving your time management abilities. This post will delve into common misconceptions around time management and some tips and techniques you may want to try.
Zendesk Tutorials: Advanced Bots
🤖 Bots powered by #ZendeskAI are better at solving customer problems. ✍ Ready-made templates for quick and easy deployment make the customer experience seamless for both agents and customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Microsoft Entra ID From Azure AD with Proactive Monitoring
Microsoft recently announced changes to Azure Active Directory. Today’s article covers the changes, providing sources for considerations, and how Exoprise’s service solutions will be affected.
Asana unveils new AI innovations to help every organization work smarter
Asana Intelligence, powered by the Work Graph®, drives greater clarity, impact, and scale for executives, departments, and entire organizations.
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EXperience Level Agreements (XLA), the Next Step with SLAs
The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets done. Consequently, how organizations measure their performance needs to change as well. Rather than just focus on network availability or simple uptime, they need to dig deeper and monitor User Experience. EXperience Level Agreements (XLA) as opposed to the traditional Service-Level Agreements help them reach that goal.
10 ways to get call center contracts & grow your business
You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business plan. So, where should you look for new clients? Whether you’re relatively new to the industry or already well established, you have plenty of options to find more clients.
SoftActivity vs. ActivTrak: Head-to-head comparison
When you need to add an employee monitoring tool to your tech stack, SoftActivity and ActivTrak might be at the top of your list. Both software solutions track employee time and activity to help teams work more efficiently. However, both have downsides. SoftActivity lacks in-depth productivity insights, while ActivTrak has fewer security-focused features. So, which tool is the better choice for your organization, or is there a better option?
Report: IT leaders tackle new challenges with security, AI & CX
IT leaders have been responsible for keeping systems up to date and managing security issues. With the last few years framed by both economic volatility and rapid changes in technology – namely in advancements in AI – priorities are shifting. Half of IT leaders we surveyed say that they’re being asked to do more with fewer resources.