If you’re an internal communicator experimenting with generative AI (like ChatGPT and others), you’re not only an early adopter but are also likely taking a lot of questions from your team about applied artificial intelligence (AI) in the context of communications strategy.
What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer is obvious, but it’s often overlooked: improve your customer service. No matter how awesome you think your product is, or how skilled your customer support team is, your customers are most likely to remember the direct interaction they have with your company.
Elevate your organization's employee coaching methods! Dive into how data-driven insights can fine-tune coaching strategies, boost performance, and retain top talent. Unlock the future of employee development now with Insightful’s attendance monitoring system and remote team monitoring.
Discover Insightful's newly launched Alerts feature – a game-changer for businesses seeking to heighten efficiency and security. With custom real-time notifications, our insider threat detection tools prioritize data protection, productivity, and proactive decision-making. Streamline your operations and stay ahead of potential risks with Insightful. Visit our website for a comprehensive look at our innovative solution.
Enterprise chat has evolved to become a preferred medium of internal communication and collaboration among businesses. Startups have caught up to the pace and are leading the space with absolute dynamism, while enterprises are in some cases lagging behind in adoption due to various reasons. In this blog, we have covered the importance of using enterprise chat applications and how they can impact business success. We have also curated the features you must look for in a suitable chat app.
In today's digital world, productivity tools such as Notion have become essential partners in managing workflows, centralizing crucial information, and collaborating with team members. Notion, a notable app in this category, showcases a range of capabilities - from note-taking to project management. However, like any app, Notion is not one-size-fits-all. In some cases, its uniquely comprehensive approach can come across as bloated or complex.
Dive into the world of tech adoption and understand its unparalleled significance for businesses today. Uncover strategic insights to ensure a smooth transition, and leverage tools like Insightful’s computer software monitoring for real-time data. Embrace change now to stay ahead!
In the tight labor market that most of the world is experiencing, talent retention is absolutely critical. However, leaders still need to ensure that all employees are productive and engaged. Retaining ‘bad apples’ just because it’s difficult to hire only erodes company culture and profitability.
Choosing the right software can be a nightmare. With so many acronyms, options, and features, making the right choice is no mean feat. You might even be left scratching your head as terms like CRM and SaaS are thrown around without any explanation. But fear not. If you’re wondering whether you can use Zendesk as a CRM, then you’ve come to the right place.
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer support as a revenue driver. This growing number highlights the importance of first-class customer service to business success. Frighteningly, 73 per cent of customers will switch to a competitor after multiple bad experiences. And staying on top of your customer service is easier said than done, especially with so many data points, stats, and KPIs to try to decipher—let alone draw insights from.
