To succeed as an agency — or a business of any kind — you need a clear vision of what success looks like. Is success more revenue? More clients? Higher customer satisfaction? A Super Bowl ad? All of the above? Key performance indicators (KPIs) are a time-tested way to measure performance and the success that strong performance generates. Tracking KPIs is also a part of project management best practices.
In the fast-paced and ever-evolving world of business, effective employee management is crucial for driving productivity, fostering a positive work culture, and ultimately achieving success. To navigate the complexities of managing a diverse workforce and ensure optimal performance, businesses are increasingly turning to technology as a powerful ally.
Schools use more digital communication now, but they worry about keeping things private and safe. Teachers and school leaders need to know what it means to use encrypted apps that many people like. It's important to think about the good and bad things about instant messaging apps for students and teachers to stay safe when they talk online. This post discusses why keeping your messages private and secure when using educational apps is essential.
When you’re working on a major project or toward a critical deadline, overtime hours are often inevitable. So how can you keep projects on budget? If you’ve tried tracking overtime with manual time sheets, you’ve probably found this process isn’t as reliable or inexpensive as you’d thought. For accurate overtime tracking, dedicated software is essential.
From desk-sitters to frontline workers, construction companies urgently need to create cohesive, engaging employee experiences for their workforces. It’s a big ask, but the gains are substantial.
Welcome back to our ten-part blog series on Customer Service Transformation. In our previous blog post, we examined the evolving topic of B2B service trends. Today, we continue to draw further insights from chapter two of the Vivantio eBook, The Complete Guide to Customer Service Transformation – where we explore the cornerstone of this transformation – Service Optimization.
