These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. To add a personal touch, or when virtual tools do not result in a resolution, companies must still provide the option for customers to talk to a human.

Let’s face it: IT projects are notoriously complex. So is managing them. With shifting client requirements, unknown endpoints, finicky development languages, and the constantly evolving nature of technology itself, information technology projects face more potential hurdles and pitfalls than their analog counterparts. To overcome these challenges, IT project managers have specialized training and often more experience.

The concept of a traditional 9-to-5 job is swiftly becoming a relic of the past. As businesses strive for flexibility and efficiency, adopting rotating shift schedules is on the rise. Whether you’re an employer looking to optimize your workforce or an employee navigating the challenges of changing work hours, understanding the dynamics of rotating shifts is crucial.

Explore the benefits of performance analytics tools for remote work and learn how to become an insightful leader that knows how to monitor pc activity without being creepy. Discover the best options for managers and remote employees to optimize productivity and engagement.

A set of metrics known as Core Web Vitals have become key indicators of website performance and user satisfaction. Monitoring and optimizing these metrics for web pages can be challenging. Today, we learn how to use synthetic and real-user monitoring to measure, analyze, and improve Core Web Vitals. Delivering a smooth user experience plays a pivotal role in determining website application success.

The world of work is changing rapidly, and recent events at The New York Times have brought this transformation into sharp focus. Tech workers at the renowned publication recently staged a half-day strike to protest against return-to-office rules. This incident highlights the importance of flexible work arrangements and the complexities of the modern workplace.