Total Cost of Ownership Made Easy: How to Calculate it?
Learn all about Total Cost of Ownership (TCO) in this concise guide. Understand why TCO matters and how it impacts your decisions. Learn the simple formula and calculate TCO.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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6 ways citizen request software promotes public engagement
Citizen request software offers a platform for citizens to raise their concerns, offer feedback, or place a request and seek resolution and support. Citizens tend to expect a swift response to their queries and resolutions to their problems. However, a Forrester study shows that only 45% of citizens find it easy to get information, services, or benefits from the federal government.
Employees Always Distracted? Increase Focus by Silencing Collaborative Noise
Reclaim up to 62 wasted hours each month by cutting through workplace distractions. Use Insightful's employee productivity monitoring tools to silence collaborative noise and improve workplace productivity, whether in-office, remote, or hybrid.
Building an AI-Ready Zendesk Help Center
About the AI User Group: The A.I. User Group Welcome to the A.I. User Group – a dynamic hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Organized by Zendesk users, for Zendesk users, our mission is to foster a vibrant community focused on learning and sharing insights. We aim to be a resource for everyone, from seasoned Zendesk users to casual enthusiasts, even those pressed for time but curious about AI.
Revolutionize Team Decisions with Dot Voting on Miro
Discover the power of the Dot Voting Widget and streamline your decision-making process! In this video, learn how to effortlessly gather feedback and prioritize tasks using Miro’s Dot Voting Widget. We'll guide you through adding the widget to your board, setting up engaging voting sessions, and letting participants cast their votes by dragging dots onto objects. Watch as votes automatically attach to their respective objects, making it easy to cluster themes or organize cards into timelines while keeping track of votes.
Report: How workers really feel about meetings
Meetings inspire strong opinions — and they remain divisive even as information workers navigate new ways of working, from the shift to hybrid models to embracing AI. Despite the rise in asynchronous work and new stats indicating that time in meetings is declining, organizations continue to struggle with burnout, disengagement, and feeling spread too thin. Are meetings to blame?
Remote Teams: Avoiding Miscommunication and Friction
Misunderstandings are common even in face-to-face conversations, but what about online chats? How do people understand each other without helpful social cues like tone of voice or facial expressions? For many teams, miscommunication is common, especially with people with different communication styles. After all, remote teams heavily rely on written communication. Conveying meaning clearly, leaving little room for misunderstandings, requires special skills.
What is Live Screen Monitoring?
The rise of remote and hybrid work setups has necessitated innovation to manage geographically dispersed teams. Monitoring software emerged as a potential solution, offering employers a window into employee activity on work devices. However, this technology raises many questions about privacy and its implications for company culture. According to a report, 68% of managers argue that monitoring improves performance, but most employees disagree.
Project Evaluation: A Complete Guide
Evaluating a project is key to understanding its performance and ways to improve. By checking how a project measures up against its goals, organizations can spot areas that need a boost, use resources more effectively, and make smart choices for future projects. A pre-project evaluation is a critical step before initiating a project.
ITIL Service Lifecycle: 5 Stages of the ITIL Service Lifecycle
The ITIL (Information Technology Infrastructure Library) service lifecycle is a structured framework designed to manage IT services effectively. With the advent of ITIL 4, this framework has been modernized to meet the evolving demands of the digital age. ITIL 4 encompasses all aspects of IT service management (ITSM), guiding organizations in aligning their IT services with business goals.