Get a full overview of the features and customization options available in this powerful platform. OneDesk combines Help Desk, Project Management, and Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

A Knowledge Management process systematically gathers, organizes, shares, and analyzes an organization's knowledge regarding resources, documents, and people skills. It's designed to help the organization manage its knowledge base or other knowledge assets effectively, ensuring that information is current, accessible, and utilized optimally. Implementing a well-defined Knowledge Management process flow simplifies daily tasks and fortifies the foundation of your business in several key areas.

The M-Files Connector for Copilot empowers your organization to enhance productivity and data utilization across platforms. By seamlessly publishing selected information from M-Files to the Microsoft 365 platform, it ensures that Copilot can leverage crucial data while maintaining the strictest security protocols. Users experience a unified view, accessing only the data they are permitted to see in M-Files, thus preserving confidentiality and compliance.

Start building better customer experiences with these three tips. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

We're thrilled to announce the latest release of M-Files Aino, packed with powerful new capabilities. Aino now enables you to ask questions from all your data in M-Files, select specific scopes for queries, and enjoy enhanced conversational skills with automatic chat history. Available in both M-Files Web and the new M-Files Desktop, Aino also boasts specialized cognitive skills including math and calendar logic.